Project Manager Team Leader

JASON RETHERFORD

Reedsville, PA ***** 717-***-**** *****.**********@*******.***

SUMMARY

Self-motivated, determined, and honest Project Manager. Dedicated team leader with the ability to build lasting client relationships, and adept at communicating effectively with customers and staff. With over 10 years of experience in the industry, I have managed a diverse range of projects across different sectors, including SaaS, Software Implementation, and Cisco Infrastructure. My primary focus has been on ensuring that projects are delivered on time, within budget, and to the satisfaction of all stakeholders involved. With proven skills in data analysis and modeling, risk assessments and utilization management. SKILLS

Client Relationship Management

Effective Communication

Teamwork and Collaboration

Analytical Skills

Professionalism

Adaptability and Flexibility

Problem-Solving

Professional Demeanor

Reliability

Time Management

Training and Onboarding

Relationship Building

Agile Principles

Waterfall Principles

Sage 300CRE

Microsoft Office Suite

HTML, CSS, XML, Python

Microsoft Project

SmartSheet

NetSuite – OpenAir

Cisco Infrastructure

IT Project Management

EXPERIENCE

01/2022 - Current Engagement Manager

Core BTS - Indianapolis

SmartSheet manager

o Created workflows for project automation. This allowed for automatic smartsheet setup, along with emails that auto-populate to customer, account managers and assigned project manager for each new project allowing for a 20% increase in project setup efficiency

Lead a team of engineers and projects across the US in the following areas: Healthcare, Research, Finance, Manufacturing, Gaming, and K-12 environments

Leading 40+ waterfall projects from initiation phase to completion

Peer review of engineering deliverables across the hybrid infrastructure department

Project Manager

Core BTS - Indianapolis

Address and resolve project risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables

Developed new project workflow materials to help with onboarding of new project managers. This increases new PMs onboarding by 15%

Coordinated employee's schedules and assigned respective tasks

Coordinated with clients to factor in their expectations and their needs

Defined scope and goals for new projects

Lead all aspects of project, including resource allocation, project documentation, client engagement and meeting presentations

Leading 30+ waterfall projects from initiation phase to completion 01/2021 - 01/2022 Project Manager

Blue Mountain Quality Resources - State College, PA

Address and resolve project risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables

Developed new project workflow materials to help with onboarding of new project managers. This allowed the newly hired PMs to get up to speed more efficiently

Coordinated employee's schedules and assigned respective tasks

Coordinated with clients to factor in their expectations and their needs

Defined scope and goals for new projects

Lead all aspects of project, including resource allocation, project documentation, client engagement and meeting presentations

Leading 20+ Agile projects from initiation phase to completion 01/2019 - 01/2021 Technical Operations Specialist

Minitab, LLC - State College, PA

Manage software deployment of Windows, Mac, Linux, and mobile devices

Provide support for desktop client-server, SaaS, and other current platforms

Troubleshoot and repair desktop computers, servers, mobile devices, and other components

Perform client-side deployments and updates on global technologies

Identify, isolate, and deploy solutions to prevent and remove malware

Create user documentation and training on company phone system 01/2016 - 01/2020 IT Manager / IT Consultant

G.M. McCrossin - Bellefonte, PA

Responsible for both G.M McCrossin and McCrossin Foundations setup and network configurations

Maintained Sage 300CRE software configuration and updates

Setup and configured new company help desk system

Coordinated firewall replacement and setup at all sites

Coordinated virtualization of all servers to a VMware environment

Implemented the use of Veeam backup solution

Responsible for company phone plan with over 200 mobile devices and setup of MDM service

Maintained systems infrastructure including all VMware virtual machines

Scheduled, coordinated, and deployed server updates and preventative maintenance

Maintained all servers with full responsibility for 100% system uptime

Provided escalated IT support for all company sites across Pennsylvania

Implemented user training on all software and devices

Produced and maintained inventory of servers, workstations, peripherals, etc.

Documented all network changes and system updates

Implemented company wiki site for project support and software documentation

Provided support to accounting system including backups and yearly software upgrades

01/2014 - 01/2016 IT Administrator

John R. Wald Company - Huntingdon, PA

Coordinated with multiple state correctional facilities for project setup

Responsible for procuring and installing all necessary equipment for system setup and development

Developed and maintained a catalog of all databases by platform, function, deployment, and other pertinent data to evaluate opportunities for elimination of duplicate, redundant, or unnecessary work

Developed and maintained documentation relative to the code, procedural instructions for internally developed applications

Scheduled, coordinated, and deployed server updates and maintenance

Maintained all servers with full responsibility for 100% system uptime

Provided escalated IT support including hardware, and application support

Provided user training upon completion and deployment of internally developed applications

Maintained an inventory of all servers, workstations, peripherals

Developed new company website

01/2013 - 01/2014 Associate IT Engineer

RTD Embedded Technologies, Inc. - State College, PA

Maintained systems infrastructure including all VMware virtual machines, Cisco, Brocade, HP C-class blade servers, and Juniper hardware

Scheduled, coordinated, and deployed server updates and preventative maintenance

Maintained over 15 servers with full responsibility for 100% system uptime

Provided escalated IT support including hardware troubleshooting, backup and recovery, email communication and application support

Created wiki pages for full documentation of all projects and updates for future reference

01/2007 - 01/2012 Engineering Technician

Reese Engineering - State College, PA

Develop training materials for CADD systems

Train staff and users to work with computer programs

Designed/updated LISP routines to ensure drawing efficiency

Prepared drawings for MEP and fire protection systems utilizing contract specifications

Lead design specialist in fire protection layouts and drawings

Establish and maintain CADD Standards for MEP design and drawing disciplines

Adhere to strict quality levels and project deadlines 01/2003 - 01/2007 Lead Mechanical Technician

Gannett Fleming, Inc. - Camp Hill, PA

Drawing database updates

Detail and Schedule database design and updates

Prepared drawings for MEP and fire protection systems utilizing contract specifications

Coordinated drawing package and specification reviews / review preliminary and final drawing files / performed site surveys

Collaborate with regional Civil departments to ensure timely completion of projects while adhering to strict quality levels and project deadlines 01/2001 - 01/2003 Chief Draftsman

PAC Industries, Inc. - Harrisburg, PA

Web master for company web site

Established project set-up requirements in various CADD systems / coordinated drawing package and specification reviews, reviewed preliminary and final drawing files for multiple locations & projects

EDUCATION AND TRAINING

2009/2013

2004/2005

1999/2001

Bachelor of Science in Information Technology – University of Phoenix General Engineering Classes - Harrisburg Area Community College Associates of Science in Computer Aided Drafting and Design - Thompson Institute VOLUNTEER EXPERIENCE

Tae Kwon Do Instructor (2008 – 2021)

Youth Multi-Sports Coach (2012– 2019)

Mifflin County United Soccer Club Travel Coach (2016 - 2022)

Mifflin County United Soccer Club Treasurer (2021 – Present)

U.S. Soccer Federation Referee (2021 – Present)

Mifflin County Junior/Senior High Boys Soccer Coach (2022 – Present) CERTIFICATIONS

CAPM

Certified Scrum Master

REFERENCES

References available upon request

Contact this candidate