Customer Service Food Runner

Ronald Saemann

The Villages, Florida, United States

**********@*****.***

linkedin.com/in/ronald-saemann-93546231b

Experience

Server

Toojays Deli & Bakery

Feb 2017 - Jul 2024 (7 years 6 months)

Provided excellent customer service to guests in morning, lunch and dinner shifts. Performed opening and closing duties daily.

Worked flexible and long hours required at certain times. Was able to maneuver throughout the dining and kitchen swiftly. Maintained regular schedule in compliance with high business levels. Server, Barista, Food Runner

Americanos

Apr 2016 - Dec 2016 (9 months)

Performed opening morning duties, setting up coffee and preparing for morning breakfast shift. Worked as a barista serving clientele multiple coffee and tea drinks daily. Utilized multi-tasking talent to serve guests and expidite food and drinks in a timely manner Served as a food runner and server during morning, brunch, day and night shifts according to guests needs.

Understood and actively pursued food and drinks to mass clientele daily. Server

Chuck’s Southern Comfort Café

Mar 2012 - Sep 2015 (3 years 7 months)

Expedited guest needs providing excellent, detailed service. Focused with an extensive knowledge of food, beer, wine and spirits. Maintained high check averages with superior food and beer sales. Ability to manage multiple tasks without compromise to quality or productivity Proficient with restaurant POS system software programs. Ability to work on own initiative or as part of a team. Understanding of front and back of the house operations. Performed opening/closing duties of maintaining cleanliness and stock. Sales & Stock Associate

Bed, Bath & Beyond

Dec 2010 - Dec 2011 (1 year 1 month)

Provided excellent customer service assistance in home furnishings and domestic merchandise. Achieved and exceeded daily and weekly sales goals. Executed opening and closing duties.

Informed high profile clients on upcoming promotion and special events. Ronald Saemann - page 1

Managed cashiering activities in areas of purchasing, returns and exchanges. Documented and processed new inventory to stock or display on sales floor. Senior Media Researcher

Cision

Nov 2004 - Oct 2010 (6 years)

Edited and verified Designated Market Areas (DMA) for radio and print media outlets. Built and maintained relationships with media, public relations and advertising clients to ensure consistent and accurate information for the company’s MediaSource database. Developed, wrote and edited media outlet profiles. Researched and updated a variety of online and broadcast media outlets. Reviewed in-house press clips from nationwide newspapers and newsletters for database accuracy. Proofed and edited co-workers registers and manage weekly research schedule. Worked closely with department manager on special projects for subsidiary companies. Loan Auditor

RBC Mortgage

Sep 2001 - Apr 2004 (2 years 8 months)

Ensured loan level information entered by underwriters, closers, and processors was accurately verified and closing documents were accurately processed to meet investor guidelines. Maintained and established service standards and accountability for the delivery of the department goals and objectives while managing against operational, customer service expectations, and the mitigation of operational risk.

Used trade and allocation reports to prioritize review process for special product loans, including fixed seconds, HELOCs, and adjustable rate loans.

Optimized investor capabilities by closely monitoring target deadlines and creating follow-up procedures to ensure deadlines were met.

Assistant Editor

Institutional Shareholders Services (ISS), Thomson Financial Nov 1998 - Jun 2001 (2 years 8 months)

Edited and formatted global and domestic analyses that provided a review of economic, legal, corporate, and accounting structures that influence corporate governance. Oversaw production of "The Friday Report," weekly newsletter that highlights major developments in corporate governance, new target companies from shareholder activists, updates on major proxy contests, and regulatory developments. Responsibilities included writing articles, research, layout, and indexing.

Contributed feature-length articles for ISS monthly newsletter and assisted in preparation of news briefs.

Completed research, analyzed, and edited articles using on-line sources in regards to corporate governance issues, hostile takeovers, shareholder activism, proxy contests, spin-oés, and executive compensation.

Edited analyses on proxies and voter recommendations for more than 9,000 U.S. and 10,000 non-U.S. shareholder meetings each year.

Designed and laid out special reports produced by the department quarterly and annually. Contributed articles and researched those reports.

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Assisted in hiring, training, and supervising the work of temporary proofreaders during annual shareholders meeting season.

Wrote feature stories for monthly employee newsletter. Education

George Mason University

Bachelor of Arts, English Writing; Minor in Philosophy May 1995 - Present

Skills

Service Standards • Compensation Issues • Reconciling Reports • Shareholder Activism • Exceed Sales Goals • Direct Market Access • Text Editing • Customer Service • Reporting & Analysis • Research Skills

Ronald Saemann - page 3

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