Customer Service Administrative Assistant

Ruth Edwards

New York NY (***)***-******************@*****.***

Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, customer service, and problem-solving skills. Able to adapt to all work environments. Fluent in Spanish.

Skills

Bilingual in English and Spanish Strong Decision Making Customer Service Skills Highly Organized Detail-Oriented Strong Interpersonal Communication Problem Solving Skills Time-Management Skills Team Player

Work History

311 Operator – 12/2022 - Present

Kings Teleservice – New York, NY

Operates as part of a team to handle a steady or large flow of inbound callers, offering assistance as needed.

Assists clients with their questions or concerns if possible, or directs the call to the appropriate department.

Keeps an accurate and updated log of notes from each interaction throughout the day to ensure the calls are being followed up in the proper manner and time frame based on the reason for the call and services required..

Follows protocol to ensure efficient and quality service is being delivered to clients on a daily basis.

Administrative Assistant Intern – 06/2014 – 01/2015

NY Administration for Children Services – New York, NY

Managed a wide variety of customer service and administrative tasks to resolve issues quickly and efficiently.

Promptly responded to general inquiries from staff, parents, and the general population via email, phone line, and fax.

Assisted with data entry, filing, organizing, research and development, and reports while maintaining attention to detail and client confidentiality.

Answered a high volume of phone calls, and emails, and scheduled various appointments for any required work needed to complete a job.

Administrative Assistant – 07/2010-08/2010

African Television Inc – Bronx, NY

Oversaw receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Handled all media and public relations inquiries.

Coordinated inventory orders, office supplies, and travel arrangements for production staff.

Screened incoming called and directed each call to the correct department.

Administrative Assistant – 06/2010 – 07/2020

Harlem House - New York, NY

Designed an electronic filing system and maintained electronic and paper files.

Created PowerPoint presentations used for business development.

Managed the day-to-day calendar for company directors.

Drafted meeting agendas, supplied advanced materials, and executed follow-ups for meetings and team conferences.

Education

GED – 12/2009 Customer Service Certification – 04/2011

GED Plus Program – New York, NY Focus Center Group Inc – New York, NY

PCA Certification – 05/2010

Best Care Inc. – Bronx, NY

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