Customer Service Cold Calling
Resume:
RAYMOND A. SALVERDA
Calgary, Alberta
T3K-0R5
*********@*****.***
RELEVANT SKILLS
Customer Relationships: Strong customer management skills. Have managed corporate accounts with various requirements and maintained strong customer relations. Quick to respond to customers’ urgent needs.
Communications: Strong communication skills. Demonstrated ability to effectively interact with customers, all levels of management and coworkers alike.
Leadership Skills: Demonstrated effective leadership skills by the successful dealings with coworkers and subordinates while in a leadership role.
Management Skills: Ensured staff members adhered to any and all corporate guidelines and promotions. Praised and rewarded staff who exceeded expectations and disciplined those who did not.
Organization: Excellent organization skills. Demonstrated these skills in a variety of ways from the coordination of hundreds of weekly deliveries to the scheduling and training dozens of restaurant staff.
EMPLOYMENT
Constructive Solutions Ltd.
July 2021 – Present
Alberta Client Service Manager
-Maintaining and growing current customer volumes through monthly visits conducted face to face or by phone.
-Growing customer base through cold calling or referrals.
-Completing daily sales activity reports.
-Working with the Franchise Owners and operations teams to generate more volume and ensure that customer needs are met.
-Handle customer service issues such as quality of workers, overdue accounts, etc….
University of British Columbia
January 2021 – July 2024
Assistant Football Coach
-Develop Running Backs physical and mental football skills.
-Break down of opponents game film for scouting purposes.
-Help in recruiting new players.
-Helped run Thunderbirds Football Summer Camps.
Ultimate Tradesmen Ltd.
December 2017 - July 2020
Senior Business Development Manager
●Number one in sales in Southern Alberta for 19 months (January 2019 - July 2020).
●Maintaining and growing current customer volume through monthly visits conducted face to face or by phone.
●Growing customer base through cold calling or referrals.
●Completing daily sales activity reports.
●Working with the General Manager and Operations team to generate more volume and ensure customer needs are met.
●Dealt with customer service issues such as quality of workers, overdue accounts, etc.
University of Alberta
December 2017 - December 2018
Assistant Football Coach
●Development of Quarterbacks physical and mental football skills.
●Break down of opponents game film for scouting purposes.
●Helped in recruiting new players.
●Helped run Golden Bears Football Winter and Summer Camps.
University of Calgary
January 2013 - November 2017
Assistant Football Coach
●Development of Running Backs physical and mental football skills.
●Break down of opponents game film for scouting purposes.
●Helped in recruiting new players.
●Helped coordinate and run Dinos Football Summer Camps.
Caneda Transport Inc.
April 2014 - June 2015 (Contract - Reference Available)
Business Development Manager
●Maintaining and growing current customer volumes through monthly visits conducted face to face or by phone.
●Growing customer base through cold calling or referral, completing daily sales activity reports on the AS400.
●Evaluating customer volumes to implement appropriate rate discounts or increases when necessary.
●Working with Terminal Manager and Drivers to generate more volume and ensure that customer needs are being met.
●Dealing with customer service issues such as damage claims/time related deliveries/ driver problems and A/R issues.
Mustang Freightways Ltd.
April 2013 - March 2014 (Contract - Reference Available)
Business Development Manager
●Maintaining and growing current customer volumes through monthly visits conducted face to face or by phone.
●Growing customer base through cold calling or referral, completing daily sales activity reports on the AS400.
●Evaluating customer volumes to implement appropriate rate discounts or increases when necessary.
●Working with Terminal Manager and Drivers to generate more volume and ensure that customer needs are being met.
●Dealing with customer service issues such as damage claims/time related deliveries/ driver problems and A/R issues.
Ridsdale Transport Ltd.
May 2011 - November 2012 (Contract - Reference Available)
Sales Representative
●Maintaining and growing current customer volumes through monthly visits conducted face to face or by phone.
●Growing customer base through cold calling or referral, completing daily sales activity reports and monthly gain/loss reports.
●Evaluating customer volumes to implement appropriate rate discounts or increases when necessary.
●Working with Terminal Manager and Drivers to generate more volume and ensure that customer needs are being met.
●Dealing with customer service issues such as damage claims/time related deliveries/driver problems.
World Financial Group
December 2008 - April 2011
●Helped educate people on how to better their own financial situations through a combination of investments and insurance.
Hauling Heroes Inc., Calgary, AB
August 2006 - November 2008
Owner/Operator of a hauling & recycling company
All day to day activities required for a hauling & recycling company including:
●Maintaining current customer base through face to face visits or by phone
●Expanding customer base through cold calling or referral
●Evaluating customer volumes to implement appropriate discounts
●Following up with customers on late account payments
●Ensuring company vehicles undergo regular maintenance and safety inspections
●Completing daily activity and accounting reports
EDUCATION
Grant MacEwan Community College
Completed Business Diploma - 2 Year Program 1996
LANGUAGES
English & French Fluent (written and spoken) Dutch Fluent (spoken)
CERTIFICATIONS/AWARDS
National Coaches Certification Program - Level 2 March 2010
Tom Hopkins - Master the Art of Selling September 2008
Franklin Covey - Seven Habits for Highly Effective People August 2005
Fedex Ground Service Award - Highest Service Level for Long Distance in Canada July 2001
“Serving It Right” Program Certificate 1988 - 1996
President’s Award - Surrey Rams Football Club 1984
BC Junior Football League (Tier 2) Most Valuable Player Award 1984
COMPUTER SKILLS
Centerline, Internet Explorer, Outlook, Word, Excel, AS400, ELF
VOLUNTEER CONTRIBUTIONS / EXTRA -CURRICULAR ACTIVITIES
Hilltoppers Football Association - Volunteer Coach / Board Member 2009 - Present
University of Calgary - Running Backs Coach (became paid position) 2013 - 2017
Henry Wisewood High School - Offensive Coordinator/Coach 2012
U -18 Team Alberta - Offensive Coordinator/Coach 2012
Calgary Colts Junior Football Club - Offensive Coordinator/Coach 2008 - 2011
Calgary Stampeder Training Camp - Guest Coach 2009 - 2011
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