Specialist

AP

ARSHEALLA PARHAM

***************@*****.*** 856-***-**** Bear, Delaware 19701

Seasoned banking professional with 29 years of experience in consumer lending, consumer finance, customer service management, loan servicing, telecommunications, branch services, loan by phone, regulatory compliance and fulfillment, underwriting, and general ledger management. Adept at managing diverse teams, developing efficient processes, and ensuring compliance with industry regulations. Proven track record of driving revenue growth and enhancing customer satisfaction.

Consumer lending

Consumer finance

Customer service management

Loan servicing

Telecommunications

Branch services

Loan by phone

Regulatory compliance and fulfillment

Underwriting

General ledger management

Managing diverse teams

Developing efficient processes

Ensuring compliance with industry regulations

Driving revenue growth

Enhancing customer satisfaction

Quality control review

Decreasing fraud account opening

Overseeing compliance with regulatory requirements Excellent communication skills

Problem-solving

KYC, CDD, and CIP review

Account restrictions and closures

Strong interpersonal and customer service abilities Relationship management

Financial planning

Identifying new businesses

Expanding financial services for existing business

customers

Conducting market research

Implementing strategies

Adding product services

Cross-sales

Directing consumer lending support operations

Streamlining processes and automation tools

Training programs for loan officers and underwriters Overseeing daily operations, staffing, and customer

service initiatives

Implementing customer service training programs

Implementing new technological solutions

Managing loan processing, payment processing, and

escrow administration

Developing and implementing policies and procedures Collaborating with legal and compliance teams

Executive managerial and senior team leadership

FULTON BANK DELAWARE

NEW ACCOUNTS QUALITY CONTROL

ANALYST

08/2021 - Current

Manage front line QC approval of all required documentation for all New Deposit and CD acct review (Consumer and Commercial types) Quality control review for various account functions processed by all stores Decreasing the fraud account opening by more than 42.4% over the fiscal year

Overseeing compliance with all regulatory requirements such as but not limited to BSA/AML., GLB/Privacy, Ethics for Bankers, and Identity theft/Pretext calling

Excellent communication skills with internal and external customers/clients Problem solving expert

Summary

Skills

Experience

KYC, CDD and CIP review

Initiated account restrictions and closures as per fraud prevention and risk management processes

Strong interpersonal and Customer service abilities. BANK OF AMERICA WILLINGBORO,

NEW JERSEY

RELATIONSHIP MANAGER - AVP

07/2018 - 02/2021

Helping clients with investments and financial planning Providing financial advice and assistance to clients Identifying new businesses to build banking relationships with increase such in our area more than 25% in two fiscal quarters Expanding financial services for existing business customers Conducting market research and implementing strategies, adding product services for our one product customer increasing cross-sales by more 15% in the fiscal quarter.

TD BANK MOUNT LAUREL, NEW

JERSEY

VICE PRESIDENT OF CONSUMER

LENDING SUPPORT UNIT

12/1999 - 12/2017

Directed all aspects of consumer lending support operations, including underwriting, loan servicing, and loan decision escalations, resulting in a 40% increase in customer retention in the first year of unit's origination Implemented streamlined processes and automation tools, reducing loan decision time by 30% and enhancing overall efficiency Developed and executed training programs for loan officers and underwriters to ensure compliance with regulatory requirements and adherence to bank policies

Oversaw initial decision communication for entire bank footprint including Canadian customer base, managing daily operations, staffing, and customer service initiatives

Implemented customer service training programs, resulting in a 35% improvement in customer satisfaction scores within six months Led the implementation of new technological solutions, including telecommunication systems and telecommunications monitoring/scoring, to improve customer experience and streamline operations Managed a team responsible for loan processing, payment processing, and escrow administration, ensuring accuracy and compliance with regulatory requirements

Developed and implemented policies and procedures to improve efficiency and reduce errors, resulting in a 40% decrease in processing time Collaborated with legal and compliance teams to ensure adherence to all state and federal regulations governing loan servicing activities. Rutgers, The State University of New Jersey New Brunswick, NJ MBA in Business Administration And Management

Ashworth College Norcross, GA

Bachelor of Science in Business Administration And Management I have over 30 years of experience in executive managerial and senior team leadership capacities throughout my career. I have cultivated a professional brand that is reflective of the knowledge obtained over the course of my financial services career.

Education and Training

Leadership Experience

Contact this candidate