Support Worker A Team
Resume:
LEDCOR INC.
Sault Ste. Marie, ON
RE: OPERATOR – HIGHWAY MAINTENANCE
To Whom It May Concern:
My name is Terry Copeland and I am looking for a position in the delivery/driving field. I am looking for a change from my current employment.
I have a clear driving record and have recently obtained my DZ license.
I have demonstrated from my past work history that I am a reliable and hard working individual who can work effectively as a part of a team or with little supervision. I have demonstrated that I am an honest, reliable and dependable employee who can be trusted with a variety of tasks.
I have also demonstrated the ability to maintain clear and concise records and clear communication skills.
I look forward to starting a new career and am excited for the opportunities that lie ahead.
I look forward to further discussing my qualifications with you.
Terry Copeland
84 Willowdale St.
Sault Ste. Marie, ON
P6B 5Z4
TERRY COPELAND
84 Willowdale St.
Sault Ste. Marie, ON P6B 4Z5
SKILLS
Valid Class DZ Driver’s License
Excellent interpersonal and communication skills;
Strong listening skills;
Capable of working as a team player or with little supervision;
Ability to meet deadlines and work in stressful situations;
Proficient in the use of current office software;
Proven customer service skills
GOALS:
To obtain a full-time position as a DZ driver in the trucking field.
WORK EXPERIENCE
October, 2020 ABI Support Worker
to present March of Dimes Canada
Sault Ste. Marie, ON
Support an individual in an apartment setting; prepare incident reports; prepare daily log entries; supervise individual during recreational activities and in home setting; plan activities; record daily activities; assist with life skills; manage conflict and crisis; maintain confidentiality; dispense medication; record financial transactions and handling money.
June 2018 to Support Worker
October, 2020 Community Living Algoma
Sault Ste. Marie, ON
Duties: Support individuals with disabilities in a group home setting; prepare incident reports; prepare daily
log entries; supervise individuals during recreational activities and in-home setting; plan activities;
record daily activities in computerized log system; assist with life skills; manage conflict and crisis;
maintain confidentiality; dispense medication; record financial transactions and handling money, driving clients to and from appointments and activities.
March 2017 to Community Support Worker
June 2018 Teen Challenge
Sault Ste. Marie, ON
Duties: Provide support and encouragement to men in a drug and alcohol rehab facility environment; manage
conflict and crisis; prepare incident reports; dispense medication; assist with life skills; prepare daily log entries; lead Bible studies; plan and supervise recreational activities, driving clients to and from appointments and activities.
Jan. 2016 to Technical Support
March 2017 Sutherland, Inc.
Sault Ste. Marie, ON
Duties: Work in a call center environment providing technical support for customers of AT&T for internet and
cable difficulties; answer phone calls; reroute calls to correct department; answer customers questions; problem solving and crisis management; follow computerized flow chart and log calls.
WORK EXPERIENCE (CONT’D)
April 2006 to Full-Time Support Worker
Nov. 2016 Community Living Hanover, H.A.R.C. Inc.
Hanover, ON
Duties: Support individuals with disabilities in a group home setting; prepare progress reports; maintain
records; oversee budget for primary individual; supervise during recreational and vocation activities: plan activities; record daily activities inn computerized log system; assist with life skills; manage conflict and crisis; prepare incident reports; maintain confidentiality; dispense medication; record financial transactions and handling of money, driving clients to and from appointments and activities.
Oct. 2011 to Part-Time Support Worker
Nov. 2016 Community Living Wingham and District
Wingham, ON
Duties: Support individuals with disabilities in a group home setting; supervise during recreational activities;
plan activities; record daily activities in log book; assist with life skills; manage conflict and crisis management; prepare incidents reports; maintain confidentiality; dispense medication; record financial transactions and handling of money; maintain home in a clean state, driving clients to and from appointments and activities.
Feb. 2007 to Part-Time Support Worker
Feb. 2014 Walkerton, ON
Community Living Walkerton and District
Duties: Support individuals with disabilities in a group home setting; supervise during recreational activities;
plan activities; record daily activities in log book; assist with life skills; manage conflict and crisis; prepare incident reports; maintain confidentiality; dispense medication; record financial transactions and handling of money; maintain home in a clean state, driving clients to and from appointments and activities.
Aug. 2003 to Support Worker / Assistant House Manager
Feb. 2006 DASCH Inc.
Winnipeg, MB
Duties: Work in a day program setting and residential setting supporting adults with various mental and/or
physical disabilities; supervise during various recreational activities; plan activities; record daily activities; plan activities; record daily activities in log book; assist with life skills; manage conflict and crisis; prepare incident reports; maintain confidentiality; dispense medication; supervision of staff; responsible for tracking finances; individual reports, drive a route picking up individuals and returning home, driving clients to and from appointments and activities.
Nov. 1999 to Full Time Support Worker
Joly, 2003 Balsam Residence
Whitehorse, YT
Duties: Work on a one-on-one basis with several young adult FASD sexual offenders; supervise at job site;
prepare regular progress reports; prepared and updated Individual Program Plans; plan activities; prepare schedule; assist with life skills; manage conflict and crisis; monitor daily activities; assist with house maintenance; record daily activities in log book; participate in regular Risk Management meetings as a member of the Risk Management Team; cross cultural awareness; prepare occurrence reports; maintain confidentiality; answer phone and relay messages; dispense medications.
WORK EXPERIENCE (CONT’D)
Oct. 1996 to Facilitator / Counselor
Apri.2001 and Salvation Army Adult Resource Center
Sept. 2001 to Whitehorse, YT
July 2003
Duties: Work one-on-one with a young adult FASD sexual offender; supervise at job site; prepare regular
progress reports; plan activities; prepare schedule; supervise 5 to 14 adults offenders in a halfway home setting; maintain confidentiality; cross cultural awareness; life skills, such as maintaining a regular routine of home chores; appropriate sleep hours and encourage appropriate decision making; monitor activities in daily log and preparation of incident reports; administer alcohol breathalyzer scans; supervise chores; answer phone and relay messages; prepare and issue passes for leisure, work or education; dispense medication.
March 1997 to Open Custody Home
Jan. 1998 Young Offender’s Facility
Whitehorse, YT
Duties: Provided a safe, secure, temporary home for 1 to 3 young offenders at a time for varying lengths of
stay; 24 hour supervision; maintained confidentiality; cross cultural awareness; taught life skills; organized and monitored recreational activities; observe and assess behavior of youth; provided family visitations; management of crisis and conflict; attended meetings; maintained daily logs and occurrence reports; updated supervisor on youth’s progress.
April 1995 to Reception / Steno
March 1996 Worker’s Compensation Board
Terrace, BC
Duties: Maintained confidentiality; involved in dictatyping; filing; photocopying; reception duties.
Oct. 1992 to Group Home Worker / Auxiliary Apartment Worker
March, 1996 Ashnat Enterprises
Terrace, BC
Duties: Supervised 3 to 4 teens placed in the home or 1 to 2 teens placed in the apartment; maintained
confidentiality; cross cultural awareness; taught general life skills, such as personal hygiene; encouraged appropriate decision making and supervised household chores; screened movies and videos; room checks; participated in and monitored recreational activities, such as basketball, street hockey and pool; recorded daily activities in the log books; prepared meals; handled cash; general maintenance, driving clients to and from appointments and activities.
May 1989 to Camp Counselor / Boating Director / Club Worker
August, 1990 Kamp Kuriou of the Kuriou Foundation
Toronto, ON
Duties: Supervised 6 to 10 underprivileged children in a summer camp setting; participated in
and monitor recreational activities, such as swimming, boating, skits, crafts, water skiing and field games; counseled children with various behavioral problems; provided spiritual leadership; monitored canoes, kayaks and rowboats, did minor maintenance to canoes and paddles; taught canoeing; supervised staff; organized water activities; organized kids club activities; visitation with members; fundraising.
EDUCATION:
Nov. 2023 to Northern Training and Safety, Sault Ste. Marie, ON
Feb. 2023 Class DZ Truck Driver Training
Oct. 1994 to InterConnect Office Careers Program
Terrace, BC
Courses Incl: Word Processing programs for Windows; Typing; Business English and Windows Applications;
Dictatyping
Sept. 1986 to Bachelor of Theology (B.Th.) with an emphasis on Youth Ministry
April 1990 Eastern Pentecostal Bible College
Peterborough, ON
Courses Incl: Counseling; Contemporary Theological Thought; Contemporary Youth Issues; Family and
Marriage Counseling; Problem Solving
Sept. 1981 to Secondary School Graduation Diploma (S.S.G.D.)
June 1986 Kincardine District Secondary School
Kindardine, ON
Courses Incl. Typing; Shorthand; Computers; Data Processing and Business Machines
REFERENCES:
Available on Request
Contact this candidate