Customer Service Data Entry

SUMMARY

SKILLS

EXPERIENCE

Gladys Delvalle

321-***-**** *****************@*****.*** Winter Park, FL 32792 Organized accountant bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering 18 years of experience in leadership and administrative support roles. Office inventory management

Accounting ledger management

Data entry

File and data retrieval systems

CRM and office management software

Event coordination

Accounts payable and receivable

MS Office

Problem resolution

Customer service

Data management

Organization

Relationship building

Team building

Administrative Coordinator/Accounts Assistant, AutoNation, February 2002-July 2020 Orlando, FL

Evaluated employee job performance and motivated staff to improve productivity. Coordinated special meetings and events on behalf of executive leaders. Assisted comptroller with sustainable, scalable administrative operations and project management support.

Collaborated with accounting to provide timely and efficient billing statements. Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.

Managed administrative processes and prepared key reports and documentation. Answered phone calls, provided information to callers and connected callers to appropriate people.

Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.

Performed billing, collection and reporting functions for accounting office generating over

$100000000. annually.

Streamlined back office services for clients to promote proper functionality and positive user experience.

Managed daily operations within accounting office by supporting continuous delivery of excellent services and care.

EDUCATION AND TRAINING

Monitored office inventory to maintain adequate supply levels and order products. Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.

Some College (No Degree)

Business Administration And Management, Universidad De Bayamon, Bayamon,PR

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