Quality Assurance Life Cycle
Resume:
PRATHIMASINGH *********@*****.***
QUALITY ENGINEERING & ASSURANCE CELL: 214-***-****
Profile Summary
10+ years of experience in Quality Assurance (QA) and Software Testing with wide variety of projects with exposure in Airline, Medical/Pharmaceutical, Retail, and Insurance Domains
Highly experienced in Client/Server & Web Based Applications with great attention to detail in recording data and a strong commitment to excellence in every task presented or envisioned
Well organized, efficient, and an enthusiastic, quick learner on new technologies and possess a tremendous ability to meet tight deadlines
Extensive experience in Manual Testing in Unit, Integration, System, Interface, Functional, Regression, and User Acceptance Testing using Agile Testing Methodologies
Good knowledge of Application Lifecycle Management (ALM)/Quality Center (QC), QTest, JIRA, and Confluence
Skilled in the concept of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), and Bug Life Cycle (BLC)/Defect Life Cycle
Well versed in understanding SRDs and FRDs and experienced in developing Test Plans, Test Strategy, Test Scenarios, Test Cases, and Test Data and Professional software testing experience, which includes effective Test Case Design, Test Case Execution, and Defect Tracking and Bug Reporting
Expertise in writing, reviewing, and executing Test Cases based on the Business Requirements Specification and creation of High-Level Scenarios and creating and executing Low-Level Scripts
Education
Certification in Quality Assurance/Testing Curriculum – Houston, Texas
MA University of Houston-Clear Lake – Houston, Texas
BA Louisiana State University – Baton Rouge, Louisiana
Core Competencies
Management Tools: ALM/Quality Center (QC), JIRA, QTEST, SharePoint, Confluence
Exposure to Automation: Unified Functional Testing (UFT) /QTP and Databases: Oracle, SQL Server
Experienced with Chrome, Safari, IE browsers and MS Office, Outlook, Access
Exposure in Web service testing WebServices, SOAP UI, REST, and AWS and OMNI PEGA platform
SDLC: Waterfall, Agile
NAC Certified thru HNFS
Relevant Professional Experience
Client 1: Centene Corporation Odc., Rancho Cordova, CA
Project: Centene-HNFS OMNI PEGA Upgrade
Duration: Sept 2022 – July 2024
Role: QE Test Lead
Support Upgrade project for OMNI PEGA systems applications, ensuring compliance with State and Federal government data regulations
NAC Certified approved by HNFS allowing access to confidential data within UAT and PROD environments
Within Test Design, prepared Test Plan through requirement gathering and shared with business stakeholders for approval
Developed and designed over 1000 test cases for complete regression testing over existing functionalities in HNFS OMNI PEGA Upgrade to ensure they meet the business requirements
Performed Smoke and Sanity testing with E2E Test Scripts and full regression testing and integration testing in DEV and UAT environments as well as AWS/CTI Implementation testing on Call feature
Delivered Test Results Summary Reports and Defect Status Reports on a daily basis to Centene management
Updated the tables with test case count and all numbers within the summary items in the report and logged defects within JIRA assigning issues to the DEV team for resolution
Attended Daily Touchpoints with both Centene management and development teams, Weekly Status Meetings on OMNI and CR Upgrades, and all Centene Project related meetings and Demos via Zoom for a better understanding on business needs and their process in this Agile Methodology.
Client 2: USAA, San Antonio, TX
Project: Managed Payments
Duration: Sept 2021 – Sept 2022
Role: QE Test Lead
Used JIRA to manage Scrum board and develop Test Case User Stories to resolve the Application Rationalization defects within various releases and in numerous environments
Validating UAT data change requests for existing customers and participated in new implementations of the customer changes
Contributed to Requirement mapping, Test Design, Test Execution, and Test Metrics by tables with test case count, defects within modules, and all numbers within the summary items in the weekly QMO Test Results Summary Reports
Submitted QA Adherence Test Results Summary Reports as well as maintained Automation Status Tracker updating the tables with test case count and progress on a weekly basis
Determined appropriate test strategies and prepared test scenarios of customizations based on high level design and business requirements to be used during Release Testing
Developed Test Plans and ensured Test Case reviews with stakeholders are held as appropriate based on changes to the applications, tools, and environment
Client 3: eBay Marketplace, San Jose, CA
Project: Managed Payments
Duration: March 2021 – Aug 2021
Role: QE Tester for OMS (Order Management Systems)
Technology/Tools: eBay QA Sites for US, Europe, Rest of the World, Unsited ROE (Rest of Europe) & ROW (Rest of World), Zoom, SLACK, Wiki Pages, JIRA, MS Office, Outlook, Teams, Chrome
Responsibilities:
Executed numerous test cases as an end user tester for eBay platform which including launching new eBay domains in Poland, Ireland, Austria, Belgium, Netherlands and Switzerland as well as some regression in ROE and ROW by going through the checkout process for all FMM (Forward Money Movement) and RMM (Reverse Money Movement) flows to validate the CMM (Consistent Charging Mechanism)
Covered combinations of CBT (Cross Border Trades) in our testing strategy of domicile of sellers, listing an item site, transactions sites and Registration within ROE Sited, ROE Unsited, ROW Sited, ROW Unsited, and Mismatch of countries
Created Buyers and Sellers using Caucasus Tool, verified them using eBay internal tools such as vrfndash and used DCT Tool to find additional information in the user utilities to edit sellers
Performed API Testing with the Postman Tool to refresh tokens accessed and send requests to adjust seller balances
Validated the status of created orders from the front end by using mjolnir, an OMS Tool and other eBay internal tools to check the payment (XO Session, Payment Executor Tool, Billing Tool, CPS Tool) as well as Ayden to create and add credit cards for payment
Checked Payment Status, Cancellations, Returns, and Refunds using the various eBay tools above to make sure transactions are in good state of function
Attended all Stand Up, Daily Status Meetings, and multiple Execution Sync Up Meetings via Zoom throughout the day, logged all defects and tracked test cases with user stories in JIRA and documented screenshots with QuickTime Player for screen recordings or attaching Word docs into Excel Spreadsheets, Wiki Pages, and Google Drives
Client 4: Caliber Home Loans, Irving, TX
Project: Electronic File Management/ Auto Order Services in H20 Loan Application
Duration: Feb 2020 – March 2021
Role: User Acceptance Test Lead
Technology/Tools: H20 D Application, SharePoint, Visual Studio Team Services (VSTS), Cisco WebEx Meetings, MS Office, Outlook, Teams, Chrome, IE 11
Responsibilities:
Managed complete end to end User Acceptance Testing through integration and regression testing within H20 Application and files received from other services such as Mavent, Covius, Ignite for various projects
Involved in User Acceptance Test Plans on completion of System Testing before installation of the application on user environment
Documented and communicated thru SharePoint web-based collaborative platform and VSTS product for project management and tracking defects
Coordination of UAT Test Design and Test execution with Team Members onsite and offshore on the team’s targeted tasks and prioritizing accordingly as well as collaboration with Dev Team and Line of Business
Updated Daily Status Reports with accurate test case count and progress and assessed quality and test process maturity levels to assist in defining strategies to implement best practices
Attended Daily Touchpoints with resources during offshore hours, Daily and Weekly Release Meetings for UAT & E2E Status, Project Defined Meetings and Demos via WebEx and Teams for a better understanding on business needs and their process in this Agile Methodology
Client 5: Blue Cross Blue Shield, Richardson, TX
Project: DevOPS Infrastructure – JIRA Enhancement
Duration: Jan 2019 – Feb 2020
Role: HealthTech Quality Assurance Analyst (HTQA)
Technology/Tools: JIRA, QTEST, Confluence, MS Office, Outlook, Chrome, IE 11
Responsibilities:
Served a key role as QA for JIRA Enhancement Project within HCSC Infrastructure, communicating with Team on the status of Assigned Tasks, Collaborating with Team Members onsite and offshore on the team’s targeted tasks and prioritizing accordingly
Designed test cases and delivered a full Regression Suite to be used during Release Testing and checkout process through analysis of JIRA stories, catalogs and test scenarios
Worked in Agile Methodology to design 10 to 20 stories through each two week Sprint and created hundreds of test scenarios and test cases identifying the relevant test data required
Attended Daily Huddle, Sprint Review, Sprint Planning and Backlog Refinement Meetings via WebEx for a better understanding on business needs and their process in this Agile Methodology
Leveraged QTest testing tool features of auto screenshot capture and setting parameters to run multiple test cases executed over a hundred Test cases within each Sprint
Client 6: Southwest Airlines, Dallas, TX
Project: Ground Operations - WiN Project
Duration: Dec 2017 – Dec 2018
Role: Quality Management Operations (QMO) Analyst
Technology/Tools: QC/ALM, JIRA, Confluence, MS Office, Outlook, Chrome, IE 11, Jenkins
Responsibilities:
Involved in Workforce Planning initiative to automate schedule management for Ground Operations by ending 46 years of the paper-based process
Worked on the development and implementation of the INFOR application, along with the Quintiq application that manages the workforce administration and the workforce planning, scheduling, and day of operations by focusing on Vacation Bidding, Schedule Bidding, Timesheet, Overtime and Roster Management for Ground Operations, Provisioning and Ramp agents
Handled Defect tracking and Status reporting as part of Test practice and proactively tested functionality of new features in the production environment prior to User Acceptance Testing
Performed Smoke testing, Functional testing, System testing, and Regression testing for the bidding processes to meet both operational and customer needs of all station workgroups
Participated as a Certification Tester with efforts on Bidding processes, shift patterns, trade giveaway along with all aspects of schedule management integrated from Quintiq
Southwest Airlines, Dallas, TX
Project: Crew Training
Duration: Oct 2015 – Nov 2017
Role: QMO Analyst
Technology/Tools: QC/ALM, ORACLE SQL Developer, JIRA, Confluence, MS Office, SOAP UI, Selenium, Java, Tivoli Workshop, Firefox, Chrome, IE 8 & 11
Responsibilities:
Involved in Flight Operations and In-Flight Operations using numerous applications such as OQS Scheduling, Simlog, OQS Recordkeeping, CTS (Crewmember Training System), Line Check Solver, Self-Paced Training (SPT), Skysolver and CSS for customer success in planning and scheduling of all ongoing training and learning events for Crew Members.
Worked with Offshore Testing and Development Teams for defect resolution and re-testing in Agile Environment through attending Retro, Sprint Planning, Estimation, and Daily Huddle Meetings
Run Tivoli Batch Jobs to record the number of active and qualified Captains at the beginning of each month and launched Tivoli Batch Jobs for Age Related, Auto Retire and Disqualification Batch Jobs
Conducting Regression Testing on applications like Recordkeeping, a system of records for Pilot’s training and Simulator schedules (keeping track of classroom/simulator, instructor, and trainee assignments), or Self- Paced Training (SPT)
Analyzing the User Requirements by interacting with system architects, developers, business users, and testers located in Bogota to India as well as Dallas, TX
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