Tech Support Technical

BETH HUHN

Grand Rapids, MI

E-MAIL ***********@*****.***

'In truth, whatever is worth doing at all, is worth doing well'- Lord Chesterfield 1746

Professional Experience

Stiles Machinery

Providers of advanced manufacturing technology.

Administrative Assistant-January 24th 2022 to Present

Answered phones and directed callers to appropriate areas. Kept the lobby clean and tidy, sorted mail, restocked the drink station, updated spreadsheets. Scanned, filed, updated systems, created job aids.

In Jan of 2023 I was promoted to Admin Assistant in the Tech Support department. There I answered technical support calls and entered call reports into the ticket system. Created tech support tickets so a tech would call back to assist. Responded to emails about tech support tickets or issues. Created new tickets, updated existing tickets, or forwarded emails along to the appropriate departments. Provided support to national service, and parts administration teams. Performed other clerical tasks as assigned. Helped with locating and uploading manuals for machines. And created SOPs

(standard Operating procedures) for different roles (reception, tech support, documentation and Service Level Agreements)

Intertek

Global assurance, inspection, product testing, and certification company. Administrative assistant-July 2021 to December 2021

Processed forms sent in by automotive parts manufacturers. Entered forms that needed to be, and distributed others. Answered questions about approval code requests in the system. Answered emails, updated spreadsheets, edited operating procedures.

Manpower-Amway

Multi-level marketing company that sells health/beauty, & home care items. Supply Chain Quality Assurance Specialist-February 2020 to July 2021

Inspected packaging components for defects, entered results into the computer. Created a daily list of items to inspect. Responded to emails in regards to items sampled. Entered results of tests on components into the computer. APPS Paramedical

Paramedical company-(conducts life insurance exams) CSR/Office Assistant-April 2019 to January 2020

Answered phone calls from agents, clients and examiners. Scheduled life insurance exams, Responded to emails, checked voicemails, confirmed exam orders in the system, billed exam orders, called clients to get exams scheduled. Quality controlled paperwork for cases. Packed up examiner supply orders, created spreadsheets and checklists to ensure the office ran smoothly. Faxed, filed and organized paperwork. Acrisure

Insurance broker

Accounting Associate-October to November 2018

Processed vendor payable items. Reconciled carrier statements. Distributed monthly and daily installment billings. Posted cash receipts. Game Room Guys

Provider Of Arcade/pinball games and accessories

Customer Service Associate-January 18th 2017 to October 2018

Answered phones, greeted customers that came into the showroom. Assisted with customer service, resolve complaints, create cases for technical support issues. Communicate with customers about questions or issues with a product. Process returns. General clerical duties.

In January of 2018 I was promoted from receptionist to Customer Service Associate. Duties included answering customers on eBay and Amazon, and also helped with invoicing.

DTE Energy-LME Resources

Detroit based utility for energy production

Administrative Assistant-July 2016 to September 2016

Helped process new service applications and payments, filed apps, data entry into Microsoft Access. Sorted and sent out mail, monitored email boxes, answered the phone. Called customers for payments, set meters for activation. Ramada Plaza

Hotel chain based in the United states

Front desk associate-August 2014 to July 2016

Checked guests in and out of the hotel, assisted them with their stay. Drove the shuttle to pick up guests, filed guest information in paper as well as the computer, took payments for rooms or items at the hotel gift shop. Ensured the guests were comfortable in their rooms.

Lamborne Agency

Branch of the insurance company Farm Bureau

Customer service representative-April 2014 to August 2014

Assisted customers with their existing insurance policies by answering the phones or when they came into the office. Helped process new business policies. Also some general clerical duties such as filing, creating reports, copying/scanning. Manpower-Guardsman

International company that specializes in furniture protection plans. Account Manager-Jan 2014 to April 2014

Managed service requests, offered customer options in relation to their service request. Also filled out daily work completed log, purchase order forms, and spreadsheets, and checked voicemails.

i3 Business Solutions

A 20 employee IT support company based in Grand Rapids. Dispatcher -May 2013 to Sept 2013

First contact for clients & schedule technical support. Auto Club Group

A roadside assistance call center for the international parent company of AAA insurance.

Dispatcher-March 2006 to Jan 2013

First two years, received and redirected road service calls from stranded motorists with professional and courteous phone etiquette.

After receiving (and maintaining) customer satisfaction scores of 90% was presented with a promotion to Call Manager. As a Call Manager I monitored road service calls, after their receipt.

Located services for clients, updated them on the status of their service issues. Education

Grand Rapids Community College-2002-2003

20 credit hours with an emphasis on marketing and business administration. Graduated from Ionia High School in 2002.

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