Security Officer Customer Service
Resume:
Luke Davies
*.*.****@*******.***
I pride myself in being a dynamic individual who is results driven. Although I’m newly qualified in the industry I have a passed my courses top of my class with a real drive to make a positive name for myself. I am a well presented punctual individual whose focus will be the safety and well being of customers and the public.
SIA Door supervisor and SIA CCTV operator knowledge acquired whilst studying :
• Updating and maintaining appropriate security records/procedures.
• Knowledge of modern security techniques and practices.
• Conducting searching.
• Excellent face to face communication and customer service.
• Dealing quickly and efficiently in emergency situations.
• Ensuring that all information received and relayed is done quickly, efficiently and accurately.
• Conducting external patrols to prevent theft and unauthorised entry.
• Dealing with all lost and found property.
• Maintaining accurate records of incidents that may occur.
• Ensuring all H&S policies are adhered to .
• Writing reports
• Operating CCTV (public space)
• CCTV operating drills.
• CCTV control room procedures.
• Conflict management
Personal Details
Driver's License: Cars
Eligible to work in the UK: Yes
Highest Level of Education: A-Level or equivalent
Industry: Security & Public Safety
Work Experience
Plasterer
LD Plastering-Worcester
August 2021 to Present
General responsibilities/duties:
• Providing accurate and competitive quotes within a timely manner on a regular basis
• Attend customer sites to assess work required/risk assess
• Regularly review cost of materials to ensure quotes are economical and enable correct pricing to be pitched
• Consistently have a Must Win attitude when it comes to pitching for new business
• Impeccable diary management and organisation
• Liaise with suppliers to order equipment/tools to various sites
• Run and promote business Facebook page and ensure any customer interest is responded to in a timely manner
• Work closely with other trades on site to ensure work is completed within the allocated timeframe to ensure the final completion of the job
• Coordinate all business administration/invoicing/tax tickets and filing of receipts in preparation for annual tax returns
• Running multiple jobs simultaneously, ensuring the standard of work remains excellent
• Delegating general duties to labourers and ensuring their safety at all times
• All aspects of plastering/rendering/damp proofing
• Widening my skillset by working with new materials equipment to promote efficiency and a broader offering to potential new customers
• Travelling between various sites
Technician
Richfords Fire & Flood
August 2020 to August 2021
General responsibilities/duties:
• Receiving daily diary via email with job description and address
• Driving large vehicle to and from jobs
• Damage limitation in first response visits, i.e. removal of carpet to prevent further property and content damage
• Assessing jobs and taking points of moisture readings and installing correct drying method for the specific job
• Using smart phone/tablet to record readings
• Write detailed reports to share with other members of the team and Project Managers
• Attend fire damaged properties to remove fire residue and restore the property to its pre-incident condition
• Assessing clients content for restoration or BER, taking photos of the items and logging a report via smart phone app
• Quality control on drying installations and methods from other technicians and changing where applicable
• On call 7 days per week a month
• Cleaning and maintaining equipment
Plasterer/Business Owner
LD Plastering
2013 to July 2020
General responsibilities/duties:
• Providing accurate and competitive quotes within a timely manner on a regular basis
• Attend customer sites to assess work required/risk assess
• Regularly review cost of materials to ensure quotes are economical and enable correct pricing to be pitched
• Consistently have a Must Win attitude when it comes to pitching for new business
• Impeccable diary management and organisation
• Liaise with suppliers to order equipment/tools to various sites
• Run and promote business Facebook page and ensure any customer interest is responded to in a timely manner
• Work closely with other trades on site to ensure work is completed within the allocated timeframe to ensure the final completion of the job
• Coordinate all business administration/invoicing/tax tickets and filing of receipts in preparation for annual tax returns
• Running multiple jobs simultaneously, ensuring the standard of work remains excellent
• Delegating general duties to labourers and ensuring their safety at all times
• All aspects of plastering/rendering/damp proofing
• Widening my skillset by working with new materials equipment to promote efficiency and a broader offering to potential new customers
• Travelling between various sites
Personal Trainer
The Gym Group Ltd
2017 to 2018
General responsibilities/duties:
• Selling memberships to potential new clients
• 1-2-1 training sessions with clients
• Bespoke training plans and nutritional plans for clients to follow independently
• Creating content for fitness classes, always ensuring the members attending left motivated and encouraged
• Conducting weekly check in's with clients to discuss progress/goals/concerns
• Ensuring the gym and studio was kept clean, safe and equipment was put away
• Signing in customers with guest passes
Promotional Staff
HEKE Events-London
2012 to 2013
General responsibilities/duties:
• Responsible for marketing social media platforms and ensuring all content was eye catching and professional
• Interaction with potential guests via social media by answering any questions they had/providing additional information
• Assisting with planning events, including frequently liaising with DJ's/entertainment to arrange/confirm bookings
• Negotiating pricing of entertainment prior to booking and ensuring finer details of the booking have been discussed
• Responsible for a small team during canvassing to ensue key areas were covered to promote maximum publicity
Education
Music Production & Technology
West London University
2012 to 2013
BTEC in Music Technology
Hereford Tech College
2010 to 2012
GCSEs
Wayvell Senior School
2002 to 2007
Skills
• Excellent communication
• Strong IT skills
• Professional customer service
• Fast learner
• Exceptional organisation
• All aspects of plastering/rendering
Certifications and Licenses
SIA
July 2024 to July 2027
Sia licenses held for
SIA Door supervisor
SIA Public space surveillance (CCTV)
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