Customer Service Sales Associate
Resume:
Jessica Kramer
Niceville, FL *****
*************@*****.***
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.
A dependable employee seeking the opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Authorized to work in the US for any employer
Work Experience
Seasonal Sales Associate
Fudpucker's Trading Co.-Destin, FL
August 2012 to Present
• Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.
• Conferred with managers to develop methods and procedures to increase sales and promote business. Scheduling Coordinator
Growing Green Families-Valparaiso, FL
January 2023 to January 2024
• Oversaw schedules by engaging individuals through text, call and email.
• Followed up with scheduled individuals and completed intake forms.
• Avoided overbooking and errors through proactive communication about new appointments and schedule changes.
• Resolved conflicts in scheduling by negotiating alternatives with affected parties.
• Utilized scheduling software to maintain accurate records of appointments and events.
• Coordinated and scheduled appointments for multiple departments.
• Reviewed daily, weekly, and monthly schedules regularly to identify potential issues or bottlenecks. Assistant Manager
PINCH A PENNY POOL PATIO SPA-Fort Walton Beach, FL June 2018 to April 2022
• Optimized inventory for maximum revenue generation.
• Coordinated employee schedules to provide adequate staff coverage. Stay at Home Mom
June 2015 to June 2018
• I enjoyed being a stay at home mom, but unfortunately our economy requires a 2 income household so I returned to work.
Cashier/Sales Associate
Panera Bread-Pensacola, FL
October 2012 to February 2014
• Approached and solved problems with initiative and sound judgment.
• Engaged customers in pleasant conversation while completing cash register transactions.
• Addressed customer questions and complaints with professionalism. Housekeeper
Premier Beach Properties-Santa Rosa Beach, FL
May 2010 to August 2012
• Followed established safety precautions when mixing chemicals and using equipment.
• Utilized proper sanitizing techniques to minimize infection and cross-contamination risks.
• Demonstrated initiative to complete housekeeping tasks with minimal supervision. Education
Bachelor of Science in Psychology with a minor in Substance Addiction Education
Troy University - Troy, AL
January 2024 to Present
Associate of Science in General
Northwest Florida State College - Niceville, FL
August 2022 to January 2024
GED in General
NWFSC - Niceville, FL
August 2011 to September 2011
Skills
• Sales (10+ years)
• Inventory (5 years)
• Customer Service (10+ years)
Certifications and Licenses
Driver's License
Assessments
Typing — Proficient
October 2021
Transcribing text
Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Bookkeeping — Proficient
October 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Office manager — Proficient
April 2022
Scheduling and budgeting
Full results: Proficient
Front desk agent (hotel) — Proficient
April 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
September 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
September 2023
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Social media — Proficient
May 2022
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Outside sales — Proficient
April 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
General manager (hospitality) — Proficient
January 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Inside sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Medical terminology — Proficient
September 2023
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have reliable transportation, I have common sense, and I am always a dedicated employee with a positive outlook.
Contact this candidate