Customer Service Representative

Julie L. Wilde

Meridian, ID ***** 208-***-**** *********@*****.***

WORK EXPERIENCE

Montana Dakota Utilities Meridian, ID

Customer Experience Specialist 2016 - Current

●Provide customer service with utmost concern and attentiveness to our customers both internal and external.

●Assisted in providing a safe environment for the company, customers, and coworkers.

●Effectively navigating numerous programs and databases to resolve customer concerns, set up accounts, and numerous work orders.

●Accurately creating emergency orders and relaying the information to maintain the safety of our customers and employees.

●Consistently achieving 10% or higher sales goals.

Assurant Health Boise, ID

Customer Service Representative 2015 - 2016

●Assisted customers and providers with understanding their medical claims, benefits package, correspondence, and appeals pertaining to their policies.

●Effectively navigated numerous programs and databases to resolve issues and regularly achieved AHT at <8% of department average of 380 seconds – managing up to 60 calls/day.

●Gathered and verified all required customer information for tracking purposes and HIPPA guidelines.

●Achieved quality standard of 100% for majority of tenure against target of 96%

●Quickly and effectively solved customer issues and demonstrated the issue was resolved.

Idaho Finishing LLC. 2009 - 2017

Assistant Manager

●Managed office duties such as data entry, accounts receivable/payable, directed customer relations, and scheduling.

●Lead a production team in improving workflow and coordinated training and development in different areas of career development.

●Quickly and effectively resolved customer concerns and modified production to fulfill the customer’s needs in a timely manner.

LEADERSHIP EXPERIENCE

Activity Committee - Montana Dakota Utilities Meridian, ID

Chair

●Planned and executed company events for local and remote employees

●Analyzed costs, budget, and needs to meet within company standards yet still provide a quality experience

●Lead a team by taking input, and providing tasks for other team members

EDUCATION

Brown Mackie College Boise, ID

Accounting, HR, Marketing, and Management

●Successfully competed 18 business courses

SKILLS & INTERESTS

Skills: Microsoft (excel), and Outlook

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