Customer Service Representative
Resume:
Sonja Ridley
Sugarland, TX 77498
*********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile
●More than 20 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
●Warehouse skills ( shipping/receiving/dispatch
●Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
●Ability to train, motivate, and supervise customer service employees.
●A team player, acknowledged as “Total Quality Customer Service Professional.”
●Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Employment
Burnett Staffing, Houston,TX
2008 - Present
Customer Service Representative
●Support sales reps in opening new accounts and upgrading existing service.
●Quickly and effectively solve customer challenges.
●Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Warehouse Associate
●Accountable for the correct storing, shipping, and receiving of merchandise to meet business standards of safety, sanctuary, productivity, and client requirements. Responsible for locating, relocating, stacking, and counting products.
Kelly Services, Houston, TX
2007 - 2008
Handled all word processing and typing. Entered data for reports, production items, shipping, and inventory. Maintained computerized inventory of all parts, supplies, and products. Helped plan and organize company functions. Answered the telephone and represented the company in a professional and businesslike manner.
Education
Houston Community College, Houston Texas
2012
(Criminal Justice Curriculum)
References Furnished Upon Request
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