Customer Service Services Representative

KV

KARI VAUGHN

*********@******.*** 605-***-**** Rapid City, SD 57701

Energetic Customer Services Representative Supervisor with 6+ years of experience supporting employees and customers. Skilled in listening to customers and resolving problems according to company policy. Supportive leader with strong interpersonal skills created positive culture for team of representatives Reliable employee with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through.

Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Team Management

Complaint Handling

HR Support

Skill Development

Product Knowledge

Inside Sales

Inbound and Outbound Calls

Continuous Improvement

Production Goal Setting

SATCOM Rapid City, SD

Custmer Service Representative Team

Lead

03/2023 - Current

Resolved escalated customer complaints in a timely manner. Identified opportunities for process improvements within the department. Cross-trained staff members

Facilitated team building activities to promote collaboration among staff members.

Ensured compliance with all applicable laws and regulations related to customer service operations.

Waseca Recreation Waseca, MN

Recreation Assistant

01/2020 - 01/2023

Set up facility areas with supplies, tables and chairs for planned activities. Monitored participants during recreational activities to ensure safety regulations were being implemented

Assisted with the setup of equipment for recreational activities. Maintained inventory of all recreation equipment, ensuring it was in good working condition at all times.

Summary

Skills

Experience

Instructed individuals or groups on proper technique for participating in recreational activities.

Planned and implemented programs to help participants build physical strength and stamina.

Organized recreational events, such as sports tournaments and arts and crafts classes.

Monitored group safety and quickly intervened to end unsafe behaviors. Ensured all necessary supplies were available for each activity session. Introduced new arrivals to other participants, explained facility rules and encouraged participation.

Lifespan family care Fort Collins, CO

Medical Assistant

02/2013 - 02/2017

Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

Administered injections, medications and treatments as directed by the physician.

Measured vital signs and took medical histories to prepare patients for examination.

Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Documented notes during patient visits.

Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system. Scheduled appointments for patients via phone and in person. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Collected samples from patients for laboratory testing purposes. Cleaned and maintained medical equipment following procedures and standards.

Responded to patient callbacks and phone-in prescription refill requests. Educated patients about medications, procedures and physician's instructions.

Organized charts, documents and supplies to maintain team productivity. Ensured that all instruments used during exams were cleaned properly after each use according to established protocols. Prepared laboratory specimens for analysis and organized lab results for review by the physician.

Collaborated with local pharmacies to resolve and clarify issues with patient medication.

Contacted pharmacies to submit and refill patients' prescriptions. Answered phones, scheduled appointments, greeted patients and ordered supplies.

Education and Training

Institute of Business And Medical Careers Fort Collins, CO Associates in Occupational Allied Heath Degree in Medical Assisting 05/2008

Paradise Valley Christian School Casper, WY

High School Diploma

05/2002

Contact this candidate