Customer Service Inventory Management

Nilda Gonzalez

Newark, NJ***** 973-***-**** *************@*****.*** WWW: Bold Profile

Professional Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Thorough Inventory Coordinator versed in facilitating accurate inventory management procedures and leveraging strong vendor relationships to foster cost-effective procurement. Manage high volumes of inventory in fast-paced environments with efficiency and accuracy. Diligent and hardworking with 8-year history of industry success. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Work History

Clerk, 03/2024 - 06/2024

UNITY WORK MANAGAMENT /G3 WAREHOUSE – DAYTON

Inventory Management: Maintain accurate and up-to-date inventory records

Monitor inventory levels and report discrepancies or shortages

Assist with regular inventory audits and cycle counts

Order Processing: Receive and process incoming orders from customers or internal departments

Prepare order documentation, including invoices, packing lists, and shipping labels

Coordinate with warehouse staff to ensure timely and accurate order fulfillment

Shipping and Receiving: Verify and document incoming shipments, ensuring accuracy and quality

Prepare and process outgoing shipments, including scheduling pickups and coordinating with carriers

Maintain shipping and receiving logs and records

Documentation and Reporting: Maintain organized records of all warehouse transactions, including receipts, shipments, and returns

Generate reports on inventory status, order fulfillment, and shipping activities

Ensure compliance with company policies and industry regulations

Communication and Coordination: Liaise with suppliers, vendors, and transportation companies to coordinate shipments and deliveries

Communicate with internal departments, such as procurement, sales, and customer service, to resolve issues and provide updates

Respond to customer inquiries regarding order status and shipment details

Administrative Support: Assist with administrative tasks, such as filing, data entry, and maintaining office supplies

Support warehouse management with special projects and initiatives

Ensure that warehouse office areas are clean, organized, and well-maintained.

Responded to inquiries from callers seeking information.

Provided clerical support to company employees by copying, faxing, and filing documents.

Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.'Managed approximately 30 incoming calls, emails a

Package Handler/Sorter, 11/2023 - 01/2024

Amazon Warehouse – Staten Island, NY

Loading and Unloading: Load and unload packages from delivery trucks, trailers, and conveyor belts

Ensure packages are handled safely to avoid damage

Use hand trucks, pallet jacks, or forklifts, as necessary

Sorting: Sort packages based on destination, size, and other criteria

Scan and label packages accurately using barcode scanners and other equipment

Place sorted packages in designated areas for further processing or delivery

Package Handling: Handle packages with care, ensuring are not damaged during sorting and transportation

Follow safety procedures and guidelines to prevent injuries

Maintain clean and organized work area

Quality Control: Inspect packages for damage and report any issues to supervisors

Verify package information to ensure accuracy

Assist with resolving any discrepancies or issues related to package handling.

Logistics Coordinator/ Inventory Control, 09/2015 - 10/2023

Damascus Bakery – Newark, NJ

Supply Chain Management: Coordinate and monitor supply chain operations

Ensure premises, assets, and communication means are used effectively

Utilize coordination IT to optimize procedures

Inventory Control: Manage inventory levels and ensure accuracy of stock records

Oversee storage of products, especially perishable items

Implement inventory control procedures and ensure regular audits are conducted

Order Processing: Supervise order fulfillment processes from order entry to delivery

Communicate with suppliers, retailers, customers, and transportation companies

Ensure accurate and timely processing of orders and shipments

Transportation Management: Coordinate transportation and coordination operations

Arrange appropriate transportation of goods, considering cost, time, and security

Monitor delivery schedules and track shipments

Vendor and Supplier Relations: Build and maintain relationships with vendors and suppliers

Negotiate contracts and terms with suppliers

Monitor supplier performance and resolve issues related to product quality or delivery

Reporting and Analysis: Prepare and submit reports on inventory levels, supply chain performance, and operational metrics

Analyze coordination data to identify areas for improvement and cost reduction

Develop and implement strategies for optimizing coordination and inventory processes

Used Wms for inventory control and bill of loading

Tracked orders and notified customers of status or potential delays.

Trained new employees on logistics procedures, promoting a consistent approach across the team.

Minimized cost of operations by optimizing routes for drivers to align with budget.

Analyzed customer feedback and provided solutions to improve customer service.

Scheduled deliveries and pickups according to customer needs.

Recovery Clerk (Part Time), 10/2022 - 05/2023

BJ Warehouse – Wayne, NJ

Merchandise Recovery: Restore merchandise to its proper place on shelves, racks, and displays

Ensure products are faced and presented neatly

Cleaning: Maintain cleanliness throughout the store, including sweeping, mopping, dusting, and cleaning spills

Ensure all aisles, shelves, and communal areas are free of clutter and debris

Stocking: Replenish shelves and displays with new stock, ensuring items are properly labeled and priced

Rotate stock to ensure freshness and minimize waste

Customer Assistance: Provide excellent customer service by assisting shoppers in locating products and answering questions

Direct customers to appropriate departments as needed

Inventory Management: Assist with inventory counts and audits to ensure accurate stock levels

Report any discrepancies or issues to supervisors

Safety Compliance: Adhere to all safety protocols and guidelines to ensure a safe shopping and working environment

Report any hazards or maintenance needs to management

Team Collaboration: Work collaboratively with other team members and departments to achieve store goals and maintain a positive work environment

Communication Skills: Effective verbal communication skills to interact with customers and team members

Customer Service Orientation: Friendly and helpful attitude towards customers, with a willingness to assist them with their needs.

Warehouse Associate, 05/2014 - 08/2015

US Corporate Services – Newark, NJ

Receiving and Inspecting: Receive and inspect incoming shipments for accuracy and quality

Unload, unpack, and verify goods against purchase orders or packing lists

Report any discrepancies or damages to the appropriate personnel

Inventory Management: Maintain accurate inventory records and ensure proper storage of goods

Conduct regular inventory counts and assist with inventory audits

Use warehouse management systems to update inventory data

Picking and Packing: Accurately pick products from inventory based on order specifications

Pack and prepare orders for shipment, ensuring proper labeling and documentation

Operate packaging equipment and ensure that products are securely packed

Shipping and Distribution: Prepare shipping documents and labels for outgoing shipments

Load and unload trucks, ensuring safe handling of products

Coordinate with shipping carriers and arrange transportation as needed

Warehouse Organization: Maintain a clean, organized, and safe warehouse environment

Follow safety procedures and guidelines to prevent accidents and injuries

Ensure that aisles, pathways, and work areas are free of obstructions

Equipment Operation: Operate warehouse equipment such as forklifts, pallet jacks, and hand trucks

Perform routine maintenance and inspections of equipment

Report any equipment malfunctions or safety hazards to supervisors.

Education

High School Diploma: 03/2024

Aim Academy - Wayne, NJ

Languages

Spanish

Native or Bilingual

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