Customer Service/ Data Entry
Resume:
Erica Wood
Slot Ambassador - Dover Downs Hotel and Casino
Middletown, DE 19709
*********@***.***
A friendly, upbeat, great at multi-tasking, and caring individual with a passion for helping others. Administratively sound team player who is eager and quick to learn new skills.
#readytowork
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
Family Medicine of Middletown - Middletown, DE
August 2022 to Present
• Billing
• Insurance verification
• Use electronic medical records
• Do referrals
• Help patient get medication and supplies
• Check patient in and out
Team Member/Cashier
Chick-fil-A - Middletown, DE
October 2019 to Present
• Money transactions
• Customer service
Team Member
Chick-fil-A - Middletown, DE
October 2019 to Present
Customer Service Representative
Endo Pharmaceutical - Newark, DE
August 2021 to July 2022
• Data entry
• Customer service
Slot Ambassador
Dover Downs Hotel and Casino
December 2017 to October 2019
• Paid out jackpots
• Fix machine malfunctions
• Accurately exchange cash
PSE Clerk
United States Postal Service
2014 to 2016
• Sort flats and letters
• Give mail to carriers for distribution
• Make outbound calls to customers about products and services
• Answer inbound calls from customers
• Help resolve any questions or concerns a customer has
• Occasionally deliver mail
Pharmacy Technician
CVS Health - Milford, DE
2013 to 2014
• Provide exceptional customer service
• Accurately filling and labeling medications
• Accurate data entry of patient information
• Run register
• Inventory management
• Verifying and updating insurance information
• Answering multi-line phones
• Implement HIPAA regulations
Sales Associate
J.C Penney - Newark, DE
2010 to 2012
• Operated cash register
• Assisted customers with wants and needs
• Processed returns
• Dealt with difficult customers
• Provide Customer Service
• Sell clothing and accessories
Secretary/ Receptionist
GLS/ PolyOne - Middletown, DE
2005 to 2010
• Answering phone lines
• Making outbound calls
• Being professional and courteous on the phone
• Being pleasant on the phone
• Writing down messages
• Sending and receiving faxes
• Making copies of important documents
• Scanning documents onto a computer
• Sorting through mail
• Filing documents after handling them
Education
High school diploma
Hodgson Vo-tech
Skills
• OUTBOUND CALLS (4 years)
• ANSWERING (3 years)
• FILING (2 years)
• CLIENTS (1 year)
• MICROSOFT WORD (3 years)
• Excel
• Typing
• Data Entry (3 years)
• Customer Service
• Data-Entry
• Word
• HIPAA
• Medical Terminology
• Pharmacy Technician Experience
• Multi-line Phone Systems
• Microsoft Powerpoint
• Microsoft Outlook
• Microsoft Publisher
• Microsoft Office
• Customer service
• Front desk
• Typing
• Clerical experience
• Medical records
• EMR systems
• Microsoft Publisher
• Medical terminology
• Office management
• HIPAA
• Cash handling
• ICD-10
• ICD-9
• Sales
• Cash register
• Google Docs
• Windows
• Communication skills
• Research
• Administrative experience
• Proofreading
• Editing
• Transcription
• Organizational skills
• English
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Computer skills
• Vital signs
• Filing
• Public relations
• Applied behavior analysis
• Cold calling
• Phone etiquette
• Dispatching
• Medical administrative support
• Medical office experience
• Accounting software
• Analysis skills
• QuickBooks
• Medical receptionist
• Pain management
• Writing skills
• Patient monitoring
• Office experience
• Insurance verification
• CRM software
• Medical scheduling
Assessments
Protecting patient privacy — Proficient
March 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Administrative assistant/receptionist — Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
March 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Written communication — Proficient
June 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Attention to detail — Proficient
March 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS:
• Knowledge using Microsoft word, power point, outlook, publisher and excel
• Answering phone calls and directing them as needed
• Professionally making outbound calls to customer and clients
• Taking detailed messages and delivering them to necessary personnel
• Using fax machine, copiers, and scanners
• Filing information on computers as well as hard copy documents
• Able to handle multiple tasks at the same time
• Super quick learner and easy to train new skills to
• Paying attention to detail
• Dependable, reliable, and always able to be counted on
• Self-motivated to get the job done
• Good time management
• Friendly, up-beat, with positive attitude no matter what I'm really feeling
• Love and willing to learn new things
• Being flexible and adaptable to new situations
• Work effectively in team environment or independently
• Love helping others any way I can
• Able to work under pressure to meet strict deadlines
• Excellent at keeping everything organized
• Skilled and accurate typing
• Great communication and listening skills
• Great at following directions
• Show professionalism at all times
Contact this candidate