Customer Service Representative

Lori A. Robinson

Atlanta, Georgia *****

404-***-**** *******@*****.***

Profile:

Outstanding professional with superior knowledge of client relations with excellent communication skills, seeking a rewarding opportunity with a well-established company to utilize my interpersonal skills for the purpose of contributing to the success of a company that encourages creativity to yield strong positive results.

Professional Experience:

CE+T – Suwanee, Georgia 2021-2024

Customer Service Representative - corporate layoff

Processed customer orders via e-mail, telephone, including special requests or special orders, expedite orders via Synchro.

Provided customers with RMA number. Processed customer returns, credits and scheduled pickup and delivery of the repaired modules/units to customers.

Created commercial invoices and shippers letter of instruction as needed for custom purposes.

Function as liaison between internal office, credit, customers, purchasing, sales and warehouse.

Responded to customer inquiries for order status, order adjustments, lead times, emails and phone calls in a prompt and timely manner.

Worked closely with the credit/accounting department on accounts that are behind on payment.

Added customers to QuickBooks data base and processed invoice as well as credit cards orders.

Collaborated with and supported teammates in customer service, outside sales, production, planning, accounting, logistics, etc. to meet customer needs while optimizing company assets and capabilities.

Directly responsible for maintaining positive customer relations and resolving customer complaints and concerns.

VWR International, LLC – Suwanee, Georgia 2010-2020

Customer Service Representative - resigned

Handle inbound sales and customer support calls.

Process customer orders via fax, e-mail, telephone, including special requests or special orders, expedite orders and handle all post order concerns as well as verify delivery of orders.

Process customer returns and credits.

Research and resolve customer issues, update and document all files with current information.

Ability to cross reference and research scientific products for laboratory supplies and chemicals.

Interact with outside sales force to ensure regular communications on customer issues.

Customer focused, attentive and active listener, organized with time management skills to be a team player and ability to work independently.

Optima EPS – Tucker, Georgia 2007-2008

Inside Sales Administrator – position eliminated due to corporate layoff

Processed faxes, e-mails, verbal, credit cards, modifications and purchase orders.

Provided customers with RMA number and coordinated with logistics on when the RMA was returned on how to proceed.

Provided customers with quotes, status, tracking, price and availability of products.

Assisted customer with the design of the cabinet and structural based on customer’s need.

Productively supported company customer base in assigned territory.

Created reports via Excel for tracking, shipments and reschedules.

Lori A. Robinson

(Resume / Page 2)

Boral Bricks – Duluth, Georgia 2006-2007

Customer Service / Sales Support – position eliminated due to corporate downsizing

Interacted with builder to scope requirements and developments.

Processed faxes, e-mail request, modifications, sale order and credit returns.

Processed invoices for track builders and submitted for payment.

Provided customer with price and availability and knowledge of inventory including substitutions.

Maintained customer orders and coordinated with logistics for delivery of product.

Assisted and resolved customer complaints.

Knowledge of new products and applications of those products.

Coordinated clean up of OSR open report.

Function as liaison between internal offices, credit, customers, purchasing, outside sales, inside

Sales and management.

WEG Electric Motors Corp., - Suwanee, Georgia 2003-2006

Project Coordinator / Sales Support – resigned to pursue growth opportunity

Interacted with clients to scope requirements and developments.

Overseen all aspects of projects, set deadlines, assigned responsibility, monitored and summarized progress of projects.

Prepared reports for upper management and clients regarding status of projects and accounts.

Performed liaison functions between sales team, clients, engineers, factory and warehouse.

Directly responsible for marinating positive client relations and resolving client complaints and concerns.

Composed and processed purchase orders and sale orders based on technical information necessary to build specific designed motors.

Reviewed drawing data sheets, performance curves etc., and informed factory to proceed with the production if all technical information was correct and complete.

Business Skills: Sales Force, SAP, Synchro,MS Outlook; MS Word; WP; Excel; AS-400: Oracle; Typing 50WPM; 10-key; Quickbooks Data Entry; Call Center-Inbound/Outbound.

References: Available upon request.

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