Customer Service Business Systems

Jordan Lewis

Boyd Road, Nassau, Bahamas • 242-***-**** • **************@*****.***

Motivated professional with an Associate of Science in Physics, aiming to apply strong analytical, technical, and leadership skills in a challenging role. Experienced in leading teams and leveraging exceptional problem-solving abilities to deliver effective solutions. Committed to contributing to a collaborative environment and advancing career growth within a forward-thinking organization. WORK EXPERIENCE

Delivery Logistics Manager • Nassau,Bahamas • 05/2022 - Present Ensured consistent achievement of delivery targets through proficient scheduling, planning, and adept problem-solving. Facilitated the seamless integration of logistics with business systems, optimizing processes such as customer sales, order management, and accounting. Collaborated cross-functionally with sales and customer service teams to streamline order fulfillment processes, resulting in improved customer satisfaction scores. Coordinated logistics for special projects and seasonal peaks, ensuring timely and accurate delivery of goods to clients.

Shippello Freight Forwarders • Full-time

Online Community Manager • 05/2021 - 01/2022

Managed and grew online communities, developing engagement strategies and moderating content. Enhanced user interaction, resolved issues, and analyzed metrics to improve performance. Collaborated with teams to support marketing initiatives and align community goals with organizational objectives.

Discord • Full-time

Library Supervisor • Fort Wayne, Indiana • 01/2019 - 03/2020 Supported daily library operations, including staff coordination, resource management, event planning and patron services. Assisted in budget planning, program development, and policy implementation. Ensured an organized and efficient library environment while fostering community engagement and providing excellent customer service. Indiana Tech University • Part-time

Hurricane Window Installation Specialist. • Nassau,Bahamas • 06/2017 - 08/2018

Expertly installed and secured hurricane-resistant windows to enhance property safety and compliance with building codes. Coordinated with clients and team members to ensure precise measurements, high- quality installation, and effective weatherproofing. Demonstrated strong technical skills and attention to detail in providing reliable and durable window solutions.

Island Shutters • Full-time

SKILLS

Skills: Data Analysis,

Data Entry, Google Suite,

Microsoft 365,

Operational

coordination, Social

Media Management,

Technical Proficiency

Soft Skills: Adaptability,

Analytical Thinking,

Creative Problem-

Solving, Effective

Communication,

Integrity, Multitasking, Self

Motivated, Team

Leadership, Time

Management

EDUCATION

Associate in Physics

Ivy Tech community

College

Fort wayne,Indiana

05/2021

High School Diploma

Temple Christian High

School

Nassau,Bahamas

06/2017

5 BGCSE's

English, Mathematics,

Physics, Biology,

Graphical

Communication

• Employee of the year 2023

AWARDS & SCHOLARSHIPS

National Merit Scholarship • 08/2018

The Bahamas Ministry of Education

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