Data Entry Customer Service

CAROL RUFUS

**********@*****.*** 214-***-**** Dallas, TX

Results-oriented and detail-driven professional with a proven track record in data entry, administrative support, and customer service. Possessing strong organizational and multitasking skills, I excel in efficiently managing data accuracy and completeness while delivering exceptional service to clients. Adept at handling confidential information with discretion and maintaining a high level of accuracy in fast-paced environments. Proven ability to address customer inquiries, resolve issues, and ensure a positive experience. Seeking to contribute my expertise as a dedicated Data Entry/Administrative Assistant to support organizational goals and enhance overall customer satisfaction.

EXPERIENCE

Customer Relations & Event Coordinator

Health Fairs Direct

April 2017 – Present

Managed customer registrations for health fairs, ensuring a seamless and efficient process, and providing a positive experience for participants.

Coordinated event logistics, overseeing both setup and breakdown to guarantee a professional and well-organized environment.

Conducted informative conversations with customers, delivering detailed information about company products and services to enhance their understanding and engagement.

Proactively collected and recorded customer information during events, establishing a comprehensive database for targeted outreach and potential future purchases.

Utilized strong organizational skills to oversee the entire event process, ensuring smooth operations and addressing any issues promptly and professionally.

Collaborated with cross-functional teams to streamline communication and optimize the overall event experience for customers and participants.

Implemented data management procedures by accurately uploading event information, including participation statistics, to the company database for strategic analysis.

Demonstrated a commitment to customer satisfaction by addressing inquiries, resolving concerns, and fostering positive relationships with attendees during health fairs.

Customer Care & Data Entry

Verizon Wireless

September 2018 – July 2019

Managed inbound customer calls, addressing inquiries, processing payments, and ensuring a positive customer experience.

Conducted thorough credit checks on customers as part of the order processing procedure, ensuring compliance with company policies and financial guidelines.

Processed orders with meticulous attention to detail, verifying accuracy and completeness to guarantee customer satisfaction.

Conducted extensive research on online orders, addressing customer concerns, and coordinating with relevant departments to resolve issues promptly.

Facilitated payment processing tasks, including accurate entry into the system and proper documentation for financial records.

Handled the entry of credit card information and applications for services, adhering to security protocols and ensuring the confidentiality of sensitive customer data.

Demonstrated precision in entering payments, maintaining an error-free record of financial transactions to uphold the integrity of the company's financial records.

Played a key role in order shipping processes, coordinating with shipping departments to ensure timely and accurate delivery of customer orders.

Biometric Screener

US Wellness

April 2013 – May 2018

Conducted personalized and professional customer interactions by greeting guests and performing physical bio assessments, ensuring a thorough understanding of individual needs.

Effectively communicated assessment results to guests, providing clear explanations and answering any questions to enhance their understanding of the process.

Utilized advanced data entry skills to accurately input assessment results and related data into laptops, ensuring the integrity of the information for analysis and reporting.

Facilitated the seamless transfer of supplies from headquarters to off-site employees, managing the shipping process with attention to detail and timeliness.

Demonstrated a commitment to maintaining confidentiality in handling sensitive information, implementing strict protocols to safeguard customer data and uphold the highest standards of privacy and trust.

EDUCATION

F.D. Roosevelt High School

Graduation: June 1986

SKILLS

Data Entry

Administrative Support

Multiline Switchboard

Customer Service

Confidentiality

Problem Solving

Communication

Team Collaboration

Technology Proficiency

Product Knowledge

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