Quality Assurance Program Coordinator

SONYA HAMILTON-LONG

***** * ****** ** ********, OK 74033 · 918-***-****

*****.********.*****@*****.***

I am a dependable, responsible, and hardworking employee. I stand out as a candidate because I am versatile, experienced, and a team player.

EXPERIENCE

DECEMBER 10TH, 2021 – CURRENT

ASSEMBLY LINE, whirlpool

Describe your responsibilities and achievements in terms of impact and results. Use examples, but keep it short.

SEPTEMBER 14TH, 2021 – CURRENT

CAREGIVER, heart for seniors

Taking care of basic tasks that include, but are not limited to, cooking, cleaning, bathing, and feeding.

Assists with scheduling doctor’s appointments and grocery shopping.

Improving quality of life of patient by sitting with them, interacting with them, and visiting them.

APRIL 25TH, 2021 – OCTOBER 30TH, 2021

OUTREACH EXECUTIVE, OAKSTREET HEALTH

Seek out potential clients, find locations for appointment, schedule appointments to see potential clients

Thoroughly and effectively explain services to clients and matching them to the plan that most fits them

Collaborating with food pantries and homeless shelters to find potential clients on Medicare to ensure they are getting their services

APRIL 2021 – NOVEMBER 30TH, 2021

STOW, AMAZON

Checking orders for complete accuracy.

Ensuring count is correct for all orders.

Checking orders for defective products to assure quality assurance.

JANUARY 2007 – FEBURARY 2021

DIRECTOR, SQ RESIDENTIAL

Oversee program implementation to progress towards outcome goals at assigned sites.

Reviewing the budget and accounts of residents to ensure bills are paid in a timely manner and shopping expenses are taken care of.

Developed a plan and provided tools to meet the resident's individualized plan to ensure good quality of life.

Provided a plan of action that allowed a line of communication between staff and Program Coordinator.

Quality Assurance

MAY 2006 – JUNE 2007

DIRECTOR, ELITE CARE

Creating schedules to ensure adequate staffing and coverage every shift.

Liaison between resident and other parties.

Document and record data about residents to monitor and ensure good quality of life.

FEBURARY 1988 – MAY 2006

DIRECTOR, BIOS

Establishing a working relationship with residents to create an individualized plan that is unique to the resident.

Maintaining a productive work environment by providing practical and effective training.

Provided a plan of action that allowed a line of communication between staff and Program Coordinator.

Program Coordinator

Trainer

EDUCATION

MAY 1982

HIGH SCHOOL DIPLOMA, mcclain high school

SKILLS

Collaborate with community groups to improve services for residents to provide resources for unmet needs.

Able to use strategic thinking to devise practical solutions to conflicts and tough situations.

Completing reports, training, and attending necessary meetings in a timely manner.

Experienced in Microsoft Word and Excel.

Able to use interpersonal skills to communicate and connect with a variety of individuals.

CERTIFICATIONS

CPR/First Aid Certified

Medication Administration Training

Person Centered Training

Positive Support Training

Behavior Service Consultant Training

Standard Precautions and Infection Control

REFERENCES

Debbie Robinson — SQ Residential Program Coordinator

o918-902-3357

Heidi Lurks — SQ Residential House Supervisor

o918-900-5924

Brashia Goree — Volunteer

o405-861-2127

********.******@*****.***

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