Home Health Call Center
Resume:
Shawna Andress
Summary
Philadelphia, PA *****
***************@******.***
Authorized to work in the US for any employer
Work Experience
Payroll Clerk
Unite Here Local-Philadelphia, PA
September 2022 to May 2023
• Collect weekly timesheets
• Calculate bonuses and allowances
• Prepare employee compensation
• Use payroll software
• Schedule bank payments
• Hand out weekly stipends
• Prepare weekly stipends
• Calculate hours
• Answer employee questions
• Calculate payroll taxes
Political Canvasser
UNITE HERE-Philadelphia, PA
April 2022 to May 2023
• Organizing
• Door to Door
• Team building
• Team leading
• Role playing
Receptionist
Philadelphia Taxi Cab-Philadelphia, PA
May 2015 to April 2022
• Handling multiple projects
• Scheduling
• Payroll
• Maintaining office supplies
• Booking arrangements (criteria)
• Emails and memos
• Microsoft word
• Handling call center
• Filing
• Keeping detailed records
• Providing job details for drivers
• Managing client complaints
• Scheduling and booking calls and appointments
• Cleaning
Payroll Specialist
A Bob's Towing-Philadelphia, PA
August 2009 to October 2015
• Maintain payroll records
• Payroll management
• Resolve payroll errors
• Creating payroll reports
• Responding to employees
• Calculate bonuses and allowances
• Calculate payroll taxes
• Timesheets data and information
• Preparing and distributing paychecks
• Payroll reconciliation
• Garnishment process
Home Health Aide
VitaCare Home Health, Inc.-Feasterville-Trevose, PA June 2012 to January 2014
• Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs.
• Assisted clients with taking medication on time by arranging schedules and reminders.
• Identified issues with home environments through continuous monitoring, documenting and reporting any concerns.
• Improved client nutrition by carefully monitoring and preparing specialized diets.
• Protected clients during transfers between seating, beds, and wheelchairs.
• Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs.
• Minimized safety hazards by arranging living spaces with patients' needs in mind.
• Supported individuals with advanced conditions such as Alzheimer's and Parkinson's.
• Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance.
• Promoted mental health with stimulating activities and conversation.
• Maintained clean home environment, changing linens, washing laundry and cleaning spaces.
• Kept client treatment on-track by consistently administering prescribed medications.
• Updated records continuously with patient vitals, behaviors and symptoms.
• Prepared balanced, healthy meals and snacks for clients. Education
High school diploma
Frankford High School - Philadelphia, PA
September 2004 to June 2008
Skills
• Serving Experience
• Restaurant Experience
• Microsoft Office
• Home Care
• Cleaning Experience
• Alzheimer's Care
• Communication skills
• Dementia Care
• POS
• Vital Signs
• QuickBooks
• Customer service
• Bookkeeping
• Microsoft Excel
• Custodial experience
• Door-to-door (2 years)
• Sales (10+ years)
• Caregiving
• Senior Care
• Customer service
• Dispatching
• Computer skills
• Communication skills
• Front desk
• Payroll
• GPS
• Google Docs
• Hospitality
• Analysis skills
• Phone etiquette
• Typing
• Microsoft Outlook
• Microsoft Office
• Report writing
• Writing skills
• Grocery store
• Home care
• Marketing
• Insurance sales
• Data analysis skills
• Accounts payable
• Microsoft Excel
• Accounting software
• Filing
• English
• 10 key typing
• Time management
• Resident's rights
• Organizational skills
• Data entry
• Financial concepts
• Accounting
• Microsoft Word
• Workday
• ADP
Certifications and Licenses
Driver's License
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