Administrative Assistant Customer Service
Resume:
Cheryl Crittendon
Savoy, Illinois
*******@*****.***
Skills
Call center representative, Telemarketing, Customer service / care representative, Conflict management, Data entry, Data collection, Account management, Administrative assistant, Receptionist, Zendesk, Research, Recruiting, Software troubleshooting, Computer networking, CRM software, Technical support, Help support desk, Windows, Microsoft office 365 / Word / Excel
/ Outlook / Powerpoint
Experience
March 2022 - January 2024
One Call Concepts Inc, Milwaukee WI - Underground Utility Locator
● Receive and return calls from potential diggers input information for permission to dig
● Overseen 18 different states
● Put in orders for contractors to locate power, gas, water and telecommunication lines April 2020 - March 2022
Spectrum Charter Communication - Customer Service Retention Specialist
● Assisted customers with issues with internet, home phone and mobile accounts
● Sold mobile devices
● Did upgrades and downgrades on existing customer accounts
● Customer relations saving accounts from disconnecting
● Created and closed accounts
November 2000 - April 2020
Company Name, Location - Executive / Administrative Assistant
● Office duties included faxing, filing, dictation, scheduling / canceling meetings.
● Setup corporate conference meetings and calls
● Created itineraries and trip reports
● Maintained a 10 line Switchboard
Education
SEPTEMBER 1990 - JUNE 1992
Milwaukee Area Technical College, Milwaukee Wisconsin - Associates Degree
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