SUMMARY
Seeking a role where my experience, versatility, skills, and personal dedication contribute to fulfilling business requirements. Committed to delivering exceptional customer service, patient care, and long-term support to uphold a top-tier professional environment.
SKILLS
EDUCATION PROFESSIONAL EXPERIENCE
********@*****.***
Baltimore, MD
BIREKE ASSEFA AYELE
Phlebotomist
High School Diploma in General Studies
1990 – 1994
Proven ability to communicate
effectively with patients, addressing
concerns, explaining procedures, and
ensuring a comfortable experience
during blood draws.
Demonstrated compassion and empathy
while working with diverse patient
populations, creating a reassuring
environment and alleviating anxiety.
Proficient in verifying patient identities,
ensuring proper labeling of specimens,
and maintaining a high level of accuracy
to prevent errors.
Able to adapt to varying patient needs,
working with different age groups, and
adjusting communication styles to
provide personalized care.
Commitment to staying informed about
the latest phlebotomy techniques,
customer service best practices, and
industry advancements through ongoing
education and training.
Sinai Hospital 2021 - Present
Compassionate and dedicated patient care assistant with over 8 years of experience providing personalized care and support to individuals in healthcare settings.
Proficient in assisting with activities of daily living (ADLs), including bathing, grooming, toileting, and mobility support, ensuring patients' comfort and dignity.
Skilled in monitoring vital signs, administering medications under supervision, and maintaining accurate medical records to support healthcare team members.
Strong interpersonal and communication skills, fostering positive relationships with patients, families, and healthcare professionals to ensure optimal patient outcomes.
Committed to upholding the highest standards of patient safety and confidentiality while promoting a nurturing and supportive environment.
LAZ Parking 2017 - 2021
Demonstrated exceptional customer service skills by efficiently assisting customers with parking procedures and providing friendly assistance with inquiries.
Maintained orderly parking lots by enforcing parking regulations and ensuring vehicles were parked in designated areas, contributing to a safe and organized environment.
Utilized strong communication skills to convey parking policies and provide clear directions to patrons, enhancing overall satisfaction and reducing confusion.
Proactively identified and resolved parking issues, such as unauthorized parking or blocked access lanes, to uphold the flow of traffic and prevent disruptions.
Collaborated effectively with team members to coordinate parking operations during peak hours and special events, ensuring smooth traffic flow and timely service delivery. Shemeles Habte High School
Parking Attendant
Patient Care Assistant
Sinai Hospital 2014 - 2017
Compassionate and dedicated patient care assistant with over 8 years of experience providing personalized care and support to individuals in healthcare settings. Proficient in assisting with activities of daily living (ADLs), including bathing, grooming, toileting, and mobility support, ensuring patients' comfort and dignity. Skilled in monitoring vital signs, administering medications under supervision, and maintaining accurate medical records to support healthcare team members. Strong interpersonal and communication skills, fostering positive relationships with patients, families, and healthcare professionals to ensure optimal patient outcomes. Committed to upholding the highest standards of patient safety and confidentiality while promoting a nurturing and supportive environment.
Sinai Hospital 2012 - 2014
Proficient in transporting patients safely and efficiently within healthcare facilities, ensuring their comfort and safety throughout the journey.
Skilled in operating patient transport equipment such as wheelchairs, stretchers, and lifts, adhering to all safety protocols and guidelines.
Strong communication abilities demonstrated through clear and courteous interaction with patients, families, and healthcare staff to address any concerns and provide assistance as needed. Diligent in maintaining cleanliness and organization of patient transport vehicles, ensuring a hygienic and welcoming environment for passengers.
Committed to upholding confidentiality and patient privacy standards while handling sensitive information and maintaining professional conduct at all times.
Phlebotomist (2024): Achieved certification as a
Phlebotomist in 2024, showcasing expertise in blood sample collection and handling.
Patient Care Assistant CERTIFICATIONS
Patient Transportation
Certified Medicine Technician (2024): Earned CMT
certification in 2024, demonstrating proficiency in administering medications, maintaining accurate records, and ensuring patient safety.