Customer Service Sales Associate

summary

Skills

Experience

Education and

Training

ANGELA ERSKINE

**********@*****.*** 406-***-**** Great Falls, MT 59405

Communicative customer service professional motivated to maintain customer,

satisfaction and contribute to company success. History managing large amounts of

Inbound calls and sustaining better than satisfactory relationships with customers. Offers

‘kill wth cash handling experience paired with outstanding active listening and

‘multitasking abilities.

+ Report Generation ‘+ Account Updating

+ Senior Leadership Support + Customer Service

+ Complaint Resolution ‘+ Payment Processing

+ Inbound and Outbound Calling + Date Entry

cashier 10/2021 - 02/2023

Walmart Great Falls, MT

*+ Counted money in cash drawer atthe beginning of shift to ensure that amounts were

correct and have sufficient change.

+ Issued receipts, refunds, credits or change due to customers,

+ Maintained cleanliness of checkout area including countertops, registers, windowsills

and floors,

+ Followed company security procedures for handling large sums of money.

+ Operated cash register or POS system to receive payment by cash, check and credit

card.

Cashier /Customer Service Representative 05/2019 -07/2021

‘Town Pump Incorporated Great Falls, MT

+ Greeted customers and answered any questions they had about the store's products

and services.

* Verified that customers were of legal age to purchase alcohol or tobacco products.

+ Operated cash register efficiently and accurately, pracessed payments by cash, check,

creditcard, gift card or automatic debit.

* Balanced daily transactions on a computerized point-of sale system.

Cashier / Customer Service Rep Lead 7/2015 -02/2018

Kmart Great Falls, MT

+ Helped customers find specific products, answered questions and offered product

adviee.

+ Assisted with purchases, locating items and signing up for rewards programs.

+ Operated cash register, collected payments and provided accurate change.

‘+ Maintained high productivity by efficiently processing cash, credit, debit and voucher

program payments for customers.

‘+ Wiped down counters and conveyor belt to remove debris and maintain cleanliness,

+ Observed company return policy when processing refunds, including inspecting

merchandise for wear or damage.

+ Completed dally recovery tasks to keep areas clean and neat for maximum efficiency.

+ Trained new team members in cash register operation, stock procedures and customer

+ Worked closely with frontend staff to assist customers,

Psychology & Sociology

University Of Great Falls Great Falls, MT

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