Customer Service Advisor
Resume:
STEVEN A. GAUCH
**************@*****.*** Belleville IL 618-***-**** Mobile
~ Over 20 Years of Successful Customer Service Experience ~ Accomplished General Motors service advisor with excellent problem-solving skills and a proven track record of excellence in automobile customer service.
PROFESSIONAL EXPERIENCE
United FSI, St. Louis, MO
Package Handler June, 2024 – July, 2024 (laid off)
Maintain safe working environment
Picked, packed, and shipped items
Made sure all items were clean
Inspected and crated merchandise
Staged order
ProLogistix – Edwardsville, IL
LINE WORKER (Temporary position) December 2023 – April 2024
• Stage shipping boxes
Amazon Fulfillment Center, Pontoon Beach, IL
WAREHOUSE ASSOCIATE October 2020 – October 2023
Maintain safe working environment
Picked, packed, and shipped items
Made sure all items were clean
Inspected and crated merchandise
Staged order
Truck Centers Inc, St. Louis, MO
SERVICE ADVISOR November 2019 – February 2020
Primary responsibility is to greet and understand customer concerns.
Greet customers
Create, dispatch and finalize customer work orders for service
Track status of repair orders via route sheet and electronically
Process warranty and customer pay work orders
Laura Buick GMC, Collinsville, IL
SERVICE ADVISOR October 2017 – January 2018
Primary responsibility is to greet and understand customer concerns.
Greet customers
Create, dispatch and finalize customer work orders for service
Track status of repair orders via route sheet and electronically
Process warranty and customer pay work orders
George Weber Chevrolet, Columbia, IL
SERVICE ADVISOR February 2000 – September 2017
Primary responsibility is to greet and understand customer concerns.
Greet customers
Create, dispatch and finalize customer work orders for service
Track status of repair orders via route sheet and electronically
Process warranty and customer pay work order
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