Customer Service Automotive Sales

Tion Foster

AUTOMOTIVE SALES PROFESSIONAL

Virginia Beach, VA 804-***-**** ****.***@*****.***

Objective

Dynamic and results-oriented sales professional with extensive experience in retail, automotive sales, and customer service. Seeking to leverage my proven track record in driving sales growth, exceptional customer service skills, and strong communication abilities to contribute to a forward-thinking team. Committed to delivering outstanding service, building lasting customer relationships, and consistently achieving sales targets.

My Life Philosophy

Strive for excellence through continuous improvement, collaboration, and a commitment to exceeding expectations. Embrace challenges as opportunities for growth and maintain a proactive and positive attitude in all aspects of work. Believe in fostering a supportive and inclusive workplace culture that values teamwork, innovation, and mutual respect.

Experience

Southern Automotive Group Automotive Sales Concierge Norfolk, VA November 2021 – May 2024

Proficient in CRM software and other dealership tools, utilizing technology to streamline sales processes and enhance customer satisfaction.

Adhere strictly to dealership policies, procedures, and compliance guidelines, ensuring ethical and transparent sales practices.

Provide personalized customer service by assisting clients with their automotive purchasing decisions, ensuring an enjoyable experience from initial consultation to final sale.

Handle inbound and outbound customer calls, helping with vehicle inquiries, financing options, and appointment scheduling, ensuring a high level of customer satisfaction and engagement.

Maintain a comprehensive understanding of automotive inventory, features, and promotions, staying updated on the latest industry trends and market conditions.

Trifecta Logistics Sales Development Representative Chesapeake, VA August 2019 – November 2021

Maintained accurate records of customer interactions and updates in CRM systems, ensuring data integrity and facilitating efficient follow-up by the sales team.

Engaged with transportation industry professionals via phone and email to understand their freight logistics challenges and offered customized solutions.

Conducted targeted outbound prospecting calls to logistics managers and supply chain professionals, effectively communicating Trifecta Logistics’ value proposition and building rapport with potential clients.

Provided prompt and knowledgeable responses to customer inquiries regarding shipping services, rates, and transit times, delivering exceptional customer service and fostering positive relationships.

Collaborated closely with the operations team to ensure smooth onboarding of new clients, facilitating seamless transitions and addressing customer needs throughout the sales process.

AT&T Sales Representative Norfolk, VA June 2017 – August 2019

Contributed to achieving sales targets and objectives by consistently delivering exceptional customer service and actively participating in sales training and development programs.

Proactively reached out to existing and potential customers to promote AT&T ‘s products and services, leveraging strong communication skills to build relationships and drive sales.

Provided personalized consultation to customers in0store or over the phone, assessing their telecommunications needs and recommending tailored solutions such as wireless plans, devices, and home services.

Educated customers on the benefits of AT&T’s products and services, addressing objections and providing solutions that met their individual needs and preferences.

Leveraged industry knowledge and insights to identify opportunities for upselling additional products and services to customers.

T-Mobile Sales Representative Virginia Beach, VA January 2015 – June 2017

Maintained awareness of all promotions and advertisements.

Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.

Received payments by cash, check, or credit card and issued receipts, refunds, credits, or change due to customers.

Shared insight either verbally or through email, effectively communicating the value of T-Mobile solutions and addressing prospect inquiries.

Developed strong relationships with prospects and clients, building credibility through in-depth product knowledge and a customer-centric approach.

Education

Gloucester High School 2014

Diploma

Virginia Peninsula Community College 2015

Major: Psychology

Skills and Abilities

Negotiation

Problem solving

Communication

Leadership

Adaptability

Interpersonal Skills

Customer Service

Medical Terminology

Product and Service Sales

Time Management

Flexibility

Collaboration

Type 40-60 WPM

CRM Software Knowledge

Organizational Skills

Attention to Detail

Empathy

Salesforce

Merchandise Knowledge

Microsoft Office Suite

Google Workspace

Problem-Solver

Achievements

Southern Automotive Group: Maintained over 95% customer satisfaction over all car deals.

Southern Automotive Group: Averaged 15-20 sales a month.

Southern Automotive Group: Achieved number 1 car salesman for 8 consecutive months.

Trifecta Logistics: Developed and implemented a targeted lead generation strategy that resulted in a 50% increase in qualified leads and contributed exceeding quarterly sales targets.

AT&T: Achieved Top Performer status consistently by exceeding monthly sales.

T-Mobile: Consistently rated “excellent” in customer surveys regarding server friendliness, promptness and attentiveness.

Certifications & Licenses

CPR Certified

Sales License

Languages

English

Patois

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