Customer Service Team Lead

Yahya Salah

**** ****** **** ** ****: 917-***-****

Circle Pines, MN 55014 ***********@*****.***

Objective

Seeking a position as an Area Manager where excellent Earning Trust and analytical skills could be utilized to improve the Company profitability. Seeking a position that will benefit from my future goals and criteria. Also benefit from my Fluid power technology. I Wish to gain as much customer Obsession as possible to eventually use to experience my future profession. Experienced filing and scanning; categorizing and copying; and faxing reports.

Summary of Qualifications

●5 years’ experience in the grocery industry as a customer service, 3 years of selling phones as team lead, also 2 years as warehouse team lead.

●Proactive, profit-driven supervisor of customer service operations for leading retail and supermarket.

●Excellent reputation with customers as a competent, knowledgeable and helpful professional.

●Enjoy my work and consistently greet customers and associates with a smile.

●Telephone Sales & Customer Support.

●Programmable Logic Control. Basic blueprint and schematic reading.

●Honest, reliable, and productive.

●Ability to troubleshoot basic Input and Output functions.

Relevant skills and Experience

Process Assistant, Amazon October 2016 – 2022

●Assist with production duties, train associates and verify SOP (standard operating procedure) compliance

●Ensure successful area performance through tracking and reporting metrics

●Independently assess all aspects of associate work performance and provide timely and detailed feedback

●Mentor, coach and train diverse associates for a better associate experience

●Participate in Operational Excellence initiatives

●Maintain a full understanding of workflow and daily production goals

●Review and update SOP's as required

●Ensure work areas remain clean and are properly equipped

●Identify and address safety hazards within the work area, and participate in safety initiatives

●Coach associates on ways to work safely at all times

●Ensure all job injuries are reported timely in accordance with established policies and procedures

●Provide vacation coverage for Area Manager

Customer Service Lead, Verizon May 2015- June 2018

●Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

●Direct others to complete projects by promoting teamwork

●Helping other departments so the club is maintained at the highest standard

●Handled customer inquiries and other questions regarding products or services

●Provided on the job training for new employees

●Attained department "Employee of the Month" honors on multiple occasions

●Sold phones, accessories, plans, and other services to meet customer's needs

Integrity Windows, Sam's Club & Hornbachers January 2010- October 2016

●Developed a reputation for excellent customer service by acknowledging the customer's presence and making eye contact;

●Taking time to answer a question or find someone else who could.

●Industrial Controls and Electronics.

●Served as product expert on sophisticated items, directing customers to exotic spices and ingredients, ethnic foods ...unusual gourmet items.

●Attracts potential customers by answering product and service questions; suggesting information about other products and services

●Contributes to team effort by accomplishing related results as needed

●Computer software skills: Microsoft Office Specialist. Proficient in all Microsoft windows, such as Excel, Word, PPT, Access, Outlook & PowerPoint

●Multitask while working with customers and navigating systems. Well organized in proficient manner

●Developed employee improvement plans reversing areas of under performance

●Ensured associates followed quality standards

●Able to perform at a leader lever if placed in the position

●Excellent memory comprehension also Ensure customer satisfaction at all times by resolving customer issues in a timely manner

●Ability to work and install it when it needed

●Presence and making eye contact. Taking time to answer a question or find someone else who could

EDUCATION

West Fargo high school class of 2012, GPA 3.7

Minnesota Community Tech, NDSU & UST– Mechanical engineering, Present, GPA 3.9

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