Customer Service Delivery Drivers
Resume:
Hello
I’m Melissa Ray
Citronelle, AL 36522
**************@******.***
Skills
Great Communication Skills, Experience in Leadership Roles, HR experience along with payroll and hiring process, Knowledge in Computers and typing, Knowledge in customer service, ability to adapt quickly and learn, ability to work with team members efficiently, Great multitasking abilities Experience
APRIL 2000- January 2019
United States Post Office, Lockbourne, OH - Postmaster
● Oversight of five different postal offices
● Completed Payroll duties
● Completed all clerical duties: paying all utilities, ordering stock, and office supplies
● Completed HR duties such as grievances, vacation time, and time off
● Completed all scheduling needs at several post offices at one time
● Scheduled and maintained maintenance of all postal vehicles and buildings in my area
● Maintained complete and accurate records of licensing and insurance for all drivers
● Handled all customer complaints solely and derived a solution for each
● Always maintained a very demanding multitasking job by working with customers, employees, delivery drivers, scheduling, as well as my own duties everyday to do my job effectively
● Other responsibilities included safety training for all employees, and maintaining certification for all said employees
● Was able to adapt very quickly in the constant changes in the postal service September 2021- May 2023
ICare Vision Works, Circleville, OH- Receptionist
● Successfully managed information using multiple different softwares, including sign-in, patient records, orders, and billing with accuracy
● Worked with patients on insurance eligibility, and accepted coverage
● Handled incoming and outgoing telephone calls with overall customer satisfaction
● Greated Patients, Signed them in, and directed them
● Performed administrative and clerical tasks
● Perom pre-screening testing for doctor
● Work with patients on scheduling needs
2
Education
1992-1995
Southeastern Local Schools, Chillicothe, OH - High School 1996-1997
Ohio University-Chillicothe, Chillicothe, OH - Business Awards
Several Safety awards, Outstanding clerical award, Award for ten years with no accidents in my office
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