Customer Service Store Manager
Resume:
NELZON
REX
PULIDO
******.******@*****.***
Honolulu, HI 96816
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
PROFESSIONAL SUMMARY
Obake - Bar Manager
Honolulu, HI • 02/2023 - Current
Starbucks - Store Manager
Honolulu, HI • 08/2008 - 02/2023
WORK HISTORY
Closed out cash register and prepared cashier report at close of business.
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Maximized customer service by training staff, overseeing operations, and resolving issues.
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Kept alcoholic beverages well-stocked and organized to meet expected demands.
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Adhered to state laws regarding alcoholic beverage services and customer regulations.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
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Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
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Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
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Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
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Trained new employees on proper protocols and customer service standards.
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Developed and implemented successful staff incentive programs to motivate employees.
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Interacted well with customers to build connections and nurture relationships.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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• Trained and guided team members to maintain high productivity and SKILLS
Verbal and Written
Communication
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• Strategic Planning
• Complex Problem-Solving
• Hiring and Terminations
• High-Volume Environments
Employee Performance
Evaluations
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• Service Delivery Management
Honolulu Community College
Honolulu, HI
Architectural Drafting Technology
Kauai High School
Lihue, HI • 05/2005
High School Diploma: General
Education
EDUCATION
CERTIFICATIONS
Foundations of project
management, Google
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Hana Sushi - Sushi Chef
Hawaii Kai, HI • 05/2015 - 08/2016
Tsukiji Restaurant & Nightlife - Host/Server/Bartender Honolulu, HI • 03/2011 - 05/2012
performance metrics.
• Assisted in recruiting, hiring and training of team members. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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• Prepared high-quality seafood, rice and ingredients for sushi. Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
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• Maintained well-organized mise en place to keep work consistent. Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
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Served food and beverages promptly with focused attention to customer needs.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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• Cultivated warm relationships with regular customers. Maintained clean and organized dining areas to uphold restaurant hygiene standards.
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Set positive tone for entire dining experience as first point of contact for incoming guests.
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Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
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Resolved customer complaints promptly and professionally to maintain positive reputation.
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