Customer Service Stone Mountain
Resume:
PROFESSIONAL SUMMARY
Dedicated management professional with experience leading high-
performing teams in a diverse and dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals. EXPERIENCE
Office Administrator
February 2024 - Present Cordia Management, Stone Mountain, Georgia
Manager
June 2019 - January 2024 Once Upon a Child, Snellville, GA
• Processed invoices, payments, and incoming and outgoing mail. Answered phone calls and managed inquiries from customers and vendors.
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Answered phones professionally while providing accurate information about company products or services.
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Created and maintained filing systems, both electronic and paper- based, to facilitate quick retrieval of documents.
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• Opened, sorted and distributed incoming correspondence. Compiled data from various sources for reports preparation and analysis.
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Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
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Mentored and trained new employees on company policies and procedures.
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Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
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Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
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Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
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Reduced workplace safety or health hazards by enforcing work practices and procedures.
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CONTACT
*************@*****.***
Snellville, Georgia 30078
SKILLS
• Scheduling
• Business Administration
• Meeting Coordination
• Bookkeeping
• Customer Engagement
• Training and Development
• Positive Attitude
• Professional and Courteous
• Problem-solving abilities
• Self Motivation
ROSEMARY BULLARD
NIGHT WAITRESS/EVENING SHIFT
Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
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EDUCATION
Diploma in Mass Communication and Journalism
Georgia State University
REFERENCES
Princess Ekezie — Once Upon A Child
Key Holder
****************@*****.***
Imani Provost — Once Upon A Child
Assistant Manager
*************@*****.***
Mi'Kya Edwards — Once Upon A Child
Key Holder
************@*****.***
Associate
Associate
Associate
Contact this candidate