Team Members Customer Experience
Resume:
AADITYA
*+ years of experience (*+ Years of
experience with U.S residential mortgage industry and
2.8 Years of experience in U.K Mortgage)
RESUME
CONTACT
PHONE:
EMAIL:
*************@*****.***
Address:
B-140 St. No. 3 Ashok Nagar,
Shahdara, Delhi - 110093
ACTIVITIES AND INTERESTS
Travelling
Bike Riding
Dance
Novel Reading
Music
AADITYA
WORK EXPERIENCE
Senior – Underwriter (From 30th May, 2023 to current)
(Commercial Mortgage Underwriting)
Biz2Credit Info Services Pvt. Ltd.
Currently working as Senior Underwriter in US Commercial mortgage.
Working on end to end underwriting process of loans in US Team. Team Coach (From April 2022 to 26th May, 2023)
Shift briefing on daily team huddle so team remains always updated.
Preparing master dashboard for daily leads call and sharing the inventory with team as per SLA. Preparing productivity report for backdated on completed
inventories. Weekly/Monthly Review with AM & Manager on basis of performance.
Updating Schedule on genesis on daily basis and making changes in schedule if required. Develop strong
understanding of compliance policies, risk analysis
/mitigation of risk exposure.
Encouraging the team to get the new ideas to make the customer experience better.
Senior Associates (Since May 2020 –April 2021)
Assimilate Solutions (PART OF SITUS AMC COMPANY)
Handling 5 team members for Pre-closing and Initial closing disclosure
Helping team members in day to day activity
Hands on Experience on (Client and Internal) Reporting.
Taking client calls and downloading update to team member
Training new team members.
Supports Quality team on new updates.
Conducting refresher training related to new guidelines and disclosure requirements.
Underwriter support and Initial CD:
Working partially with 4C’s of underwriting: Capacity, Credit, Cash and Collateral
Reviewing personal (1040) and wage (w2) transcripts
Making changes as per COC into system as per the guidelines.
Initial Closing Disclosure: (May 2020 to March2021)
Running compliance report to ensure any risk associated with loan.
Calculating closing, recession and funding date as per government guidelines.
Building vesting for borrower as per government guidelines.
Reviewing taxes, insurance, payoff and setting up next paid date and delinquent date.
Reviewing license for associated parties.
Reviewing charges for credit, appraisal, title, government recording.
Reviewing different documents like appraisal, title, purchase contract etc. related to loan and marking condition for related correction.
SME (Team Lead)
HCL Technologies Pvt. Ltd
September 2017 to February 2020
Leading 25 members team across Noida and Chennai
Hands on Experience on (Client and Internal) Reporting.
Recognized as Employee of the Quarter 3 times.
Trained new team members in U.K Mortgage (Docs Admin, Upfront docs review)
Received Corporate Training on Basic and Advance Excel.
Received Fire Fighting Training
Coordinating day to day meeting’s and quality control Process Associates.
WNS Global Services Pvt. Ltd.
Loan Processing (Pre-Funding) (from September 2015 to January 2017)
Hands on experience on processing FHA and Conventional loans.
Indexing package for loan submission.
Reviewing documents for error
Order credit report, flood cert, Appraisal, FHA case number, compliance report, HOI, Title.
Gathering documents after conditional approval from underwriter
Post Closing (Cross trained)
Auditing FHA, VA, USDA and Conventional
Review Income docs, Assets, Property related docs, and other Disclosure.
Review all the docs are signed by borrower and Co- borrower Title Search (Cross Trained)
Retrieving deed, Mortgage, Subordinate Mortgages, divorce degree, child support documents from county clerk site for subject properties.
Search for bankruptcy, foreclosure, State/Federal Liens, Mechanic Liens.
Reviewing Title Docs for specific conditions
Closing Duty(Tax Updation) Leading the project
Verification of taxes on property and updating
Sending mails to the authority and pull up the details
Notify Banks if any discrepancy found
EDUCATION
PGDBF – Symbiosis University, Pune 2018
BBA – Guru Gobind Singh Indraprastha University, Delhi 2015 12th – CBSE 2012
10th– CBSE 2010
KEY SKILLS AND CHARACTERISTICS
Excellent communication and interpersonal skills, both verbal and written.
Strong Team Building Skill
Management Service Level
Quality Assurance
Process Development and Due Diligence
PERSONAL STRENGHTS
Adaptable & Agile
Social, Responsible & Honest
Confident & Smart Worker
Ability to Lead
COMPUTER SKILLS
MS Office
Good on Internet Surfing
Tally 7.2 & ERP
DATE AADITYA
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