Customer Service Administrative Assistant
Resume:
Leslie Cooper
Lancaster, SC *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate
GPM Investments - Lancaster, SC
January 2021 to August 2022
Provide excellent customer service. Total customers order on cash register. Stock and clean store as needed. Also make sure all cash handling aspects of the shift are correct at the beginning and end of each shift. Made safe drops as necessary.
Package Handler
FedEx Ground - Rock Hill, SC
June 2020 to January 2021
Duties for this position are to go through the packages coming down the line; make sure each package is on correct truck; get the appropriate packages off the line; scan them; and place it in the appropriate order and slot designated in the truck.
Administrative Assistant/Helper
CWB Specialties - Elgin, SC
July 2018 to April 2020
Handle any incoming and outgoing correspondences(emails, estimates, receipts) for business. Answer all incoming calls. In charge of scheduling jobs and the crews to correct location of job to be performed. Responsible for payroll. Also help in the field doing renovations as needed.
• Manage day-to-day operations of business.
• Perform administrative duties such as faxing, scheduling and placing orders
• Great clients, direct phone calls, and set up appointments
• Serve as point of contact for CWB Specialties
• Assist in answering clients questions
• Order and distribute work orders
• Plann meetings
• Process invoices
• Process timecards
Shipping Clerk/Lead
Rico Industries - Heath Springs, SC
September 2015 to June 2018
In a manufacturing environment responsibilities include: route trucks to pick up customers orders; prepare all shipping documents; process and maintain records for all ship-confirmations; ensure packing slip and UPC items are in correct boxes and the correct amounts; maintain filing processes and provide adequate archive process; answer any questions packers/shippers have; prepare and print shipping labels corresponding to shipping needs; process orders based on the buyer's preferred shipping system
(e.g. USPS, UPS, FedEx, etc.); performs administrative duties like answering phones, updating records, and providing excellent customer service; perform all other administrative and/or distribution center related duties, as assigned.
Homemaker/Caregiver
Family Time - Lancaster, SC
January 2008 to August 2015
Took this time to care for my children and home.
• Assist with children personal supervision
• Transport children to scheduled appointments
• Run errands
Customer Service Representative
Travel Services Unlimited - Fort Mill, SC
September 2002 to December 2007
In a fast paced call center environment, this position is responsible for emailing, receiving inbound calls and placing outbound calls to customers regarding their travel plans or memberships. Manage customer accounts and also process any debit/credit card payments, orders, exchanges, refunds and customer transactions. Handle any irate customers and de-escalate any issues the customer has. Enter record of complaints and outcome. Book appointments.
• Perform data entry for customer information
• Set up client appointments
• Assist customers with a warm and professional attitude
• Answer general questions
• Answer calls from clients
• Manage client records
• Provide policy and service information
• Resolve customer information and complaints
• Respond to claim inquiries
• Handle online orders and credit card transactions Eligibility Specialist/Mail Support
Kanawha Insurance Company - Lancaster, SC
December 1999 to August 2002
This position is responsible for the administration of eligibility files for NTL & Equitable; maintenance of eligibility records daily-this includes additions & changes. Responsible for all system output for mailing- this includes processor output such as checks (claim checks, disability checks, & large payment checks); explanation of benefits; letters and special check handling. Data Entry Specialist
Kanawha Insurance Company/Phillips Staffing - Lancaster, SC August 1999 to December 1999
This position inventories claims received from the mail room into electronic health care systems for processing; verify claimant/eligibility in all environments for claim forms received; enter member information into the system to control the claim.
Education
Associate Degree in Business
York Technical College - Rock Hill, SC
August 1999
Skills
• Account management
• Procurement
• Cold calling
• Purchasing
• Microsoft Outlook
• Human resources
• Microsoft Powerpoint
• Event planning
• Data Entry
• Conflict Management
• Sales
• Project Management
• Negotiation
• Administrative Experience
• Payroll
• Logistics
• Cash Handling
• Manufacturing
• Research
• Office Management
• Supply Chain
• Pricing
• Personal Assistant Experience
• Management
• Customer service
• Cash handling
• Supervising experience
• Guest relations
• Warehouse management system
• Cash register
• Research
• Hospitality
• Conflict management
• Hotel experience
• Personal assistant experience
• Google Docs
• Payroll
• Office management
• Documentation review
• Supply chain
• Manufacturing
• Negotiation
• Account management
• Technical support
• Pricing
• Purchasing
• Cold calling
• SharePoint
• Forklift
• Microsoft Excel
• Windows
Assessments
Teamwork: Interpersonal skills — Proficient
December 2023
Responding to challenging team situations at work
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Front desk agent (hotel) — Proficient
July 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Protecting patient privacy — Proficient
April 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Written communication — Proficient
March 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Retail customer service — Proficient
May 2023
Responding to customer situations in a retail setting Full results: Proficient
Working with MS Word documents — Proficient
February 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Proficient
September 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical receptionist skills — Proficient
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Verbal communication — Proficient
January 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Warehouse safety — Proficient
April 2022
Using safe practices in a warehouse setting
Full results: Proficient
Data entry: Attention to detail — Proficient
December 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Proficient
April 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Cleaner fit — Proficient
July 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Scored platinum on WorkKeys
Contact this candidate