Customer Service Representative

Delivered thorough cleaning services to ** weekly residential clients, employing advanced techniques and safety measures to maintain immaculate living spaces.

Attained an impressive 98% customer satisfaction rate through personalized service, effective communication, and exceeding client expectations consistently.

Showcased outstanding time management abilities by efficiently managing diverse client schedules, overseeing inventory, and executing cleaning tasks meticulously. Customized cleaning methods to suit various client requirements, including deep cleaning, pet-friendly sanitation, and allergy-conscious cleaning protocols.

Upheld high cleanliness standards by diligently dusting, vacuuming, mopping floors, conducting deep cleans, and sanitizing kitchen and bathroom surfaces according to client preferences. Maintained a secure work environment by strictly following health and safety guidelines and ensuring the safety of clients' belongings with utmost diligence.

Acknowledged for being punctual, reliable, and consistently delivering exceptional customer service with a positive and professional attitude.

Proficient in problem-solving, promptly handling unforeseen challenges with professionalism to ensure client contentment.

OFFICE

ASSISTANT

2023 - 2024

Varsity Student

Institute

HEAD

HOUSE

CLEANER

2020 - 2023

NW Maids

2017 - 2020

MEDICATION

AIDE

Aegis Living

Managed a busy schedule for supervisor, ensuring efficient time allocation and adherence to deadlines through appointment booking, calendar maintenance, and travel arrangements. Developed and implemented a filing system to organize and streamline document retrieval for various departments, fostering improved workflow and efficiency.

Provided comprehensive administrative support by composing professional correspondence, presentations, and reports, guaranteeing clear and concise communication across all levels. Processed and distributed incoming and outgoing mail, parcels, and interoffice correspondence, upholding an organized and efficient workflow within the office.

Responded to phone and email inquiries from both internal and external contacts, providing accurate and timely information while adhering to professional communication protocols. Maintained office supplies and equipment inventory, proactively anticipating needs and replenishing stock to ensure smooth daily operations and minimize disruptions.

Managed medication administration for 72 residents, ensuring accurate dosages and timely delivery. Collaborated with nursing staff to monitor resident health, promptly reporting changes to enhance outcomes. Administered medications adhering to the six (6) rights, following protocols with meticulous attention to patient safety. Maintained accurate patient records through diligent documentation of administered medications, side effects observed, and any changes in condition or behavior in the Medication Administration Record (MAR); resulting in improved communication among healthcare team members.

Ensured accurate inventory and secure storage of narcotics, conducting shift change narcotic counts as per regulations. Implemented infection control measures during medication administration, including universal precautions as required. Provided compassionate care and support to patients and their families during end-of-life transitions, earning recognition as "Employee of the Month" twice.

Consistently pursued continuing education courses and certifications to stay abreast of the latest best practices in medication administration, demonstrating a commitment to providing high-quality patient care. MEGAN LASH ***********@*****.***

(360) - 865 - 2551

Renton, Washington 98058

W O R K E X P E R I E N C E

S K I L L S

S U M M A R Y

Highly motivated and adaptable worker with a passion for connecting with people and supporting their needs. Proven ability to manage multiple tasks simultaneously in fast-paced environments, while maintaining strong communication and meticulous attention to detail. Seeking a role where I can leverage my experience to contribute to a supportive, dynamic, and growth-oriented company.

E D U C A T I O N

High School Diploma

Kingston High School

2007 - 2011

Certified Nursing Assistant

Bainbridge, WA

Customer Satisfaction

Medication Administration

Problem-Solving

Reliability and Punctuality

Narcotic Inventory Management

Client Realtions

Space Optimization

Health and Safety Compliance

Professional Communication

Interpersonal Skills

Cleaning Services

Operation of Office Equipment

Health Monitoring

Medication Records

Infection Control

Proficiency in Microsoft Office Suite

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