Customer Service Data Entry
Resume:
Jacksonville Fl *****
******************@*****.***
Sophia Stephens
SKILLS
Customer service,navigating systems,dual computer knowledge,data entry,active listening,communication,attention to detail,teamwork,time management, problem solving
EXPERIENCE
Brooksource/CVS Specialty, Remote WFH — Patient Care Specialist
08/202*-**-****
•Receive inbound and outbound calls to schedule medication delivery
•Work in different queues in the system to complete patients accounts
•Change demographics when needed
•Called the insurance co or doctor office to check authorization status
•Document what you did for the patient in there account
•Record the accounts in excel and turn them in at the end of the week
Manpower USA/FL Department Of Health, Jacksonville FL — Revenue Office Clerk/Bookkeeper
01/2020-05/2020
•Accurately inputting information into the computer
•Verifying to see if the patient have insurance
•Navigating three different systems to find the patient's insurance
•Having a metric goal of completing 200 plus sheets daily
•Recording the hospitals in excel and printing out the total amount
Interactive Resources/Shand’s Patient Access, Jacksonville FL — Medical Scheduler/Call Center Representative
01/2019-06/2019
•Revived 80 to 100 calls daily to schedule medical appointments
•Worked in the primary side scheduling with primary care providers
•Checked to see if patient had a referral on file to see a specialist
•Started new patients with a chart and collected demographics
•Sent in a request for medication refill and also send correspondence to the doctor office on behalf of the patient
Colonial Management Group, Jacksonville FL - Cashier/Receptionist
11/2017-08/2018
•Accurately enter patient account number in the system
•Collect payment(cash,credit or check)to get methadone medication
•Answer the phone and take messages if unavailable
•Transfer calls to the appropriate department
•File paperwork and put away in correct location
•Balance drawer and complete paperwork at the end of shift
Epic Harvest LLC, Jacksonville FL - Production Worker
08/2013-10/2015
•Putting items on conveyor belt to be wrapped and sealed
•Picked and trayed items to be boxed for shipping
•Evaluate items for quality and freshness
•Cut food by hand to get correct shape and measurements
•Had deadline orders that we had to fulfill
The Service Companies/The Hyatt, Jacksonville FL - Housekeeper
02/2012-03/2013
•Prepare room prior to guest check-in
•Assist with specialized deliveries to rooms
•Works to guest services to deliver excellent customer service
•Use time management skills to clean room within time limit
•Attention to detail and meticulous use of proper safety procedures
Flash Foods, Macon GA - Lead Customer Service Representative
05/2005-12/2011
•Ring up customers merchandise
•Handle cash and credit card payments
•Count store inventory to see what needs to ordered
•Maintain a clean and safe work enviroment
•Make sure that the cash drawers are counted down before the end of my shift
EDUCATION
Ernest Saloom Academy, Macon GA
08/2002-05/2003
High School Diploma
Generation USA, Jacksonville FL National Healthcare Association
03/2022-04/2022
Certified Administrative Medical Assistant
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