Customer Service Medical Office

EMILY TRAHAN

*** *** *** ******, ** ***** 337-***-**** *******@********.***

PROFESSIONAL PROFILE

Customer service oriented professional who ensures smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records, gathering accurate billing and financial information, and reviewing intake materials for accuracy and completeness.

oHigh Academic Honors Recognition / Honor Roll

oAble to make decisions and implement course of action

oWell-organized, manages time and priorities in multi-task environments

oGreenway (EHR) Microsoft Office MS Excel MS Word MS PowerPoint

KEY QUALIFICATIONS

Greenway EMR HIPAA Compliance Insurance Verification & Reimbursement Processing

Medicare / Medicaid Government Payers Third Party Payers Medical Billing Medical Office

Medical Administrative Patient Registration Medical Practice Management Systems

Introduction to CPT & ICD-10 Coding Medical Terminology

EDUCATION

Ultimate Medical Academy Associate of Science Degree in Health Sciences – Medical Office and Billing Specialist, 2019

PROFESSIONAL EXPERIENCE

Chili's Bar and Grill – Crowley, LA 08/2015 – Present

Line Cook

oPrepare food according to established guidelines

oCommunicate effectively with other cooks and wait staff

oUphold safety rules and follow opening and closing procedures

oKeep workspace clean and stocked

Waffle House – Crowley, LA 04/2013 – 08/2015

Short Order Cook

oCleaned food preparation areas, cooking surfaces, and utensils

oCooked and packaged batches of food

oMaintained sanitation, health, and safety standards in work areas

oVerified that prepared food met requirements for quality and quantity

Firehouse Café – Crowley, LA 02/2008 – 04/2013

Short Order Cook

oSet up and stocked stations with necessary supplies, prepared food for service, and cooked menu items in cooperation with kitchen staff

oFollowed management instructions and kitchen policies and procedures

oCleaned station and kitchen prep areas, and stocked inventory appropriately

oComplied with nutrition and sanitation regulations and safety standards

oMaintained a positive and professional approach with coworkers and customers

VOLUNTEER EXPERIENCE

Christian Care – Crowley, LA 03/2006 – 06/2007

Volunteer

oOffer time and talent assisting individuals in need

oMaintain positive attitude; show respect to all those with whom there is contact while performing duties

oConsiderate and prepared to compromise occasionally to ensure any conflicts are resolved

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