Customer Service Services

GRETER MEDINA Homestead, FL *****

786-***-**** **************@*****.***

SUMMARY

Bilingual professional with excellent organizational and time management skills that ensures timely execution of work in appropriate manner. Able to quickly identify problem areas and implement effective solutions to meet goals. Excellent communication and interpersonal skills. Able to interact with customers and staff at all level from diverse culture. An analytical thinker and problem solver with exceptional attention to detail. Consistent record as a top performer taking on new challenges and exceeding performance expectations. EXPERIENCE

CenterWell Home Health / Humana Miami, FL 2019 – Current Office Manager/Branch Coordinator

• Customer Services

• Responsible for ensuring agency staff is supported related to HR needs, day to day coordination of telephone, personal communication systems, overall management of agency supplies, mail and processing of accounts payables

• Responsible for HR: process HR related documentation, maintain personal files updated, new employee orientation and general HR inquiries

• Process incoming and outgoing mail

• Run the finance report monthly

• Manage and orders office supplies including agency specific forms as needed

• Manage and process all account payable including routing to appropriate corporate department as needed

• Process payroll bi-weekly for all employees

• Processing due invoices for payments

• Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts

• Analyzing workflow processes

• Auditing several branches (billing, payroll and HR)

• Reporting office progress to senior management and working with them to improve office operations and procedures

• Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order.

• Monitor that all patient and employee records are up to date. Kindred at Home Hospice Miami, FL 2016 – 2019

Care Team Coordinator

• Customer Services

• Assign and coordinate the patient to the staff

• Payroll, Billing, Claims

• Run the finance report monthly

H&B Block Tax Miami, FL 2018 – 2020

Tax Preparer

• Customer Services

• Tax Return Preparer

Publix Supermarket Miami, FL 2010 – 2020

Deli Department Clerk

• Provided premier customer service; answer phone inquiry, resolve problems and take orders

• Selected and packaged products ordered by customers; prepare special orders and party trays

• Supervised inventories monthly, forecasting, revenues, losses, gains, profits Kindred Hospice Miami, FL 2016 – 2019

Patient Care Secretary

• Customer Services

• Provide support to secretaries and front desk

• Assist the Patient Care Manager and Patient Care staff

• Maintain patient assignment list, make change notices on status of patients

• Help with On Boarding New Hire process

• Billing Claims / Posting

• Invoices for Doctor & facilities, resolving billing disputes

• Verify Medicare & Medicaid

• Applications for Medicaid

• Deposits/Invoicing/Reconciliation

• Responsible for accurate coding/Check Runs/Vendor

• Assist in daily/monthly cash balance reporting

Volunteer

Kindred Hospice Miami, Florida 01/2016 - 08/2016

McDonald’s Miami, FL 2010 – 2010

Team Member

• Greeted customers, offered customer service; assembled and presented food orders; operated cash register, requested and received payment.

• Trained, developed and directed new crew members

• Inventoried products and insured proper stock levels and rotation Lila’s Bakery Miami, FL 2009 – 2010

Customer Service Clerk

• Provided excellent customer service; answered telephone and took orders from customers

• Operated cash register to conclude sales transactions; counted cash drawer at end of shift

• Assisted in other duties, as needed

SKILLS

• Bilingual English Spanish

• Microsoft Office Word, Excel, PowerPoint,

Outlook, IBM Lotus SmartSuite, Type

50WPM

• Home Care Home Base

• Kindred Link

• Excellent Customer Service skills

• Excellent communication skills

• Self-Motivated, Reliable, Multitasker,

• Dependable Team Player

EDUCATION

Notary Certified

08/2021 – 09/2021 Notary Certified Miami, FL

H&R Block Tax Tax Return Preparer Miami, FL

09/2018 – 11/2018

Florida National University Master of Art Business Administration/Finance Miami, FL 08/2016-08/2017 Honor Roll: 3.75 cumulative GPA

Keiser University Bachelor of Art Business Administration/Finance Miami, FL 10/2014-06/2016 Honor Roll: 3.68 cumulative GPA

Keiser University Associate of Art Business Administration Miami, FL 10/2012-10/2014 Honor Roll: 3.50 cumulative GPA

REFERENCES: Available upon request.

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