Front Desk Receptionist

Monika Giaculli

Wappingers Falls, NY

***************@*****.*** - 845-***-****

WORK EXPERIENCE

Front Desk Receptionist

Rocking Horse Ranch Resort - Highland, NY - December 2016 to December 2018

•Selling all-inclusive resort packages to guests by informing potential •guests of all the amenities at the facility •Registering guests by using Using oral and written communication skills

•Managing guest service requests

•Understanding how to use hotel Property Management Software (PMS) systems

•Bookkeeping of all cash payments

•Filing, scanning, and photocopying paperwork

•Massive amounts emails from potential guests

Handles complaints and requests

Front Desk Agent

The Rhinecliff Hotel - Rhinecliff, NY - January 2016 to January 2017 Front Desk

• Register guests by providing room availability rates and hotel information

• Handle complaints and requests to better assist the guest or contact the personnel who would satisfy the request or complaint

• Adheres to high frequency incoming and outgoing phone calls along with massive amounts of emails • Perform bookkeeping duties by balancing cash accounts and ensure that all checkout payments balance • Perform cashier related functions like posting charges to guest account and raising paid out currency exchange

• Uses proper mail, package, and message handling process procedures

• Explain to each potential guest all the details of each room in order to sell Wax Specialist

European Wax Center - Poughkeepsie, NY - October 2014 to January 2016

• Educating guests on waxing methods using retail products

• Promote guest frequency

• Providing luxurious waxing experience for all guests Dental Assistant

Assogna Endodontics - Poughkeepsie, NY - July 2013 to February 2014

• Developing x-rays, operatory cleaning and sterilizing instruments

• Assistant for Doctor

EDUCATION

Diploma

Ridley Lowell Business & Technical Institute - Poughkeepsie, NY October 2014

Diploma

Highland High School - Poughkeepsie, NY

2009 to 2012

SKILLS

Phones, Microsoft office, Sales, Ballot Master for board of elections 4+ years ADDITIONAL INFORMATION

Admin:

• Strong organizational skills

• Sharp problem solver

• Team member

• Quick learner

• Attention to detail

• Computer proficient

• Retailing experience

Contact this candidate