Front Desk Office Assistant
Resume:
Theresa Gutierrez
Woodbridge, NJ
youneverknow0407@gmail.c noom
Experience: Front Desk Receptionist/Office Assistant/Cashier
June 2018 - Sept. 2021
Open Road Chevrolet,Union, NJ
● Answer a multi-line phone system.
● Direct incoming calls with customer inquiries in a courteous and efficient manner
● Hard copy filing
● Receive and receipt cash,checks and credit card payments from customers
● Balance register from daily work
● Settle out credit card machine daily
● Greet customers and determine nature of visit
● Notify customers when their motor vehicle is ready
● Call customers about service surveys
●Log in fuel slips and reconcile at months end with fuel station
● Designed 50+ forms/letters/schedules and charts for various departments in dealership
● Set up new employees with time cards and work phone set up
● Trained 10 employees at this location
Utilized: Web Suite, Dealer Extranet,CDK/ADP, X-Time, MS Word, MS Excel, fax,copy,scan machine, Libre Office, Google Sheets,credit card machine,multi line phone
Experience: Front Desk Receptionist/Office Assistant/Cashier/Car Loan Agent
Sept 2014 to June 2018
Shrewsbury Volkswagen,Shrewsbury, NJ
● Answered a multi-line phone system
● Direct incoming calls with customer inquiries in a courteous and efficient manner
● Hard copy filing
● Receive and receipt cash,checks and credit card payments from customers
● Balance register from daily work
● Settle out credit card machine daily
● Greet customers and determine nature of visit
● Notify customers their motor vehicle is ready
● Review and scan invoices over to warranty company from service department
● Schedule service appointments
● Coordinate UPS pick ups
● Notified warranty companies of any cancellations and provide paperwork needed
● Prepared and sent out monthly Gap, Etch, and extended warranty forms to the companies from customer purchases
● Kept an inventory and ordered office and coffee supplies
● Loaned out vehicles for cars being serviced
● Closed out service invoices
● Opened and closed dealership
Utilized: UPS.com,Web Suite, Dealer Extranet,CDK/ADP, X-Time, MS Word,MS Excel, fax,copy,scan machine, postage machine, cash register, credit card machine,multi line phone
Experience: Front Desk Receptionist/Cashier/Car Loan Agent
May 2010 to Sept. 2014
Crystal Auto Mall, Greenbrook, NJ
● Answer a multi-line phone system
● Direct incoming calls with customer inquiries in a courteous and efficient manner
● Hard copy filing
● Receive and receipt cash,checks and credit card payments from customers
● Balance register from daily work
● Settle out credit card machine daily
● Finalized invoices for service and parts
● Copied, scanned and filed documents using Doc-Star
● Retrieved keys for cars from Key-Trak
● Loaned out vehicles for cars being serviced
● Data input for loaner vehicles/keys going in and out of use
Utilized: Power, Doc-Star, Key-Trak,MS Word, MS Excel, fax,copy,scan machine, postage machine, cash register,credit card machine,multi line phone
Experience: Front Desk Receptionist/Office Assistant/Cashier
Oct 2003 to Nov 2009 (laid off)
T & T Coast Buick GMC, Sea Girt, NJ
● Answered multi-line phone system
● Direct incoming calls with customer inquiries in a courteous and efficient manner
● Printed and mailed greeting letters for new and used car customers
● Coordinated with FedEx for pick ups
● Kept an inventory and ordered office and coffee supplies
● Tracked new car arrivals
● Tracked inventory of new cars in ADP
● Invoiced wholesale and used cars
● Followed up with customer satisfaction surveys
● Schedule service appointments
● Balance register from day’s work for cash,check and charges
● Check customer’s credit ratings
● Retrieved bank information on current car loans
Utilized: Higher Gear, GM Office, ADP, MS Word, fax,copy,scan machine, postage machine, cash register,credit card machine,multi line phone
Education: Bloomfield High School - graduated
Licensed in Cosmetology/Hairdresser
Licensed as Real Estate/ Referral Agent
Franchise Owner / Operator Manhattan Bagel
Skills: Multi tasker and works well with others or independently
Self starter,detail oriented, neat, and organized
Works well in fast paced environment
Excellent customer service and communications skills
Professional appearance and demeanor
Works well under pressure, dependable
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