Customer Service Data Entry
Resume:
R
DIANELYS
RAMOS
DIANELYS.RAMOS@YA
HOO.COM
MIAMI, FL 33177
SUMMARY
OBJETIVE: - Applying for: Part Time Job at retail and /or merchandise stocker and cashier, utilizing my experience as: -Excellent Customer Service -Computer Proficient, Data Entry, and sales.
SKILLS
Computer Skills
Good Work Ethic
Fluent in Spanish
First Aid/CPR
Conflict Resolution
Reliable & Trustworthy
Flexible Schedule
Problem Resolution
Data Management
Microsoft Office
Team Management
Organizational Skills
Critical Thinking
People Skills
Friendly, Positive Attitude
Customer Service
EXPERIENCE
Dispatcher
Miami, FL
Wellmax Medical Center/ Oct 2011 to Current
Monitored dispatch board and adjusted call priorities regularly based on caller needs. Tracked changes in computer system to keep records current and accurate. Kept detailed and updated records of calls in physical and electronic databases. Managed daily delivery and work schedules to maximize coverage. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
Scheduled loads according to priority and available equipment. Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Utilized various software systems to facilitate movement, planning and scheduling. Reported delays, accidents or other traffic and transportation situations. Pharmacy Technician
Miami, FL
M-South Point Pharmacy/ Mar 2010 to Sep 2011
Inventory and Stock Medication -Entering and Filling Prescriptions -Patient Paperwork Insurance Claims -Answering PhonesEXPERIENCE: -Wellmax Medical Center -Customer Service -Data Entry -Scheduled Routes to pick up patients to medical appointments.Havana, Cuba, -Inventory -Data Entry -Entering and Filling Prescriptions= -Answer Phone Calls -Billing & Insurance Claims -Professional Pharmacy Services -Filling Prescriptions -Customer Service -Inventory -Assisting PharmacistG&R Millwork Corp.
Front Desk Clerk
Miami, FL
G&R Millwork Corp/ Mar 2004 to Feb 2010
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Maintained clean and presentable reception area to maintain professional business reputation.
Processed payments, issued bills and kept drawers accurate to meet financial targets. Handled payment processing and provided customers with receipts and proper bills and change.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Managed customer complaints and rectified issues to complete satisfaction. Reviewed account information and individual customer charges to produce correct bills.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Responded to inquiries and room requests made online, by phone and via email. Drafted guest invoices and posted charges to individual accounts. EDUCATION AND TRAINING
Pharmacy Technician
Everest Instutite Nov 2008
Miami, Fl
High School Diploma
Jose Marti May 1994
Pinar Del Rio, Cuba
LANGUAGES
Bilingual in English and Spanish
LANGUAGES
English:
Professional
Spanish:
Professional
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