Customer Service Property Manager Restaurant Manager
Resume:
Meghan Danielle Borges
***.******@******.***
SUMMARY
Obtain a position in supervision or management of restaurants that enables the ability to use my skills and knowledge to help achieve great quality in a new career path, make every effort to improve in projects and relationships with employer and employees and continue learning through new experiences and strive in excellence.
EXPERIENCE
MERCED GOLF AND COUNTRY CLUB
September Clubhouse Manager/Food and Beverage Manager
2023-Pesent Merced, California
Manage entire clubhouse of employees.
Hire and train new employees.
Plan and organize events for members and the public.
Prepare food and beverage for events.
Schedule employees for weekly shifts and events.
Manage daily operations.
Create and develop menus.
Monitor daily, weekly and monthly inventory and cost control.
Ensure compliance with health and safety regulations.
Customer service.
ANASAZI RESTAURANT (TEMPERARY)
April 2023- Head Bartender and Server
July 2023 Bullfrog, Utah
Supervise, lead servers in all duties throughout entire shift.
Train new hires to host, server bus etc.
Manage all organization of restaurant in the front of the house.
Inventory of all bar and restaurant leads.
Create server responsibilities for beginning and end of shift duties.
Handle all customer needs from complaints to complements.
Put together and turn in all server reports at the end of shift.
RUSH CREEK LODGE AND SPA
March – April Assistant Restaurant Manager
2023 Groveland, CA
Meet and greet all guests, check tables for satisfaction.
Manage all front of the house and back of the house responsibilities, morning, noon, and night.
Keep restaurant up to OSHA standards.
Assist in the ordering of all food and beverage products to run the restaurant smoothly.
Create schedules for employees and keep all employees up to date on upcoming events and meetings.
VACASA
Nov 2022 - Property Caretaker/Manager
March 2023 Groveland, CA
Managed a portfolio of 200 + vacation rental homes in Groveland.
Administrative responsibilities included clerical and secretarial duties, scheduling of vendors for maintenance, cleaning and general needs prior to guest arrival.
Fielded all phone calls from owners, guests, vendors, house keepers, maintenance technicians etc. Troubleshot issues and found resolutions to day-to-day issues with homes, guests etc.
Assigned work orders to specific housekeepers and maintenance technicians and followed up with inspections of home after work was completed for training and review purposes.
Created budgets for owners who were interested in remodels and replacing certain fixtures in homes, i.e., carpet, roofs, HVAC systems, paint, light fixtures, furniture etc.
Orders supplies for all vendors, owners and general maintenance equipment kept in storage for day-to-day use.
Prepared, organized and conducted meetings with all people throughout Groveland team.
REAL PROPERTY MANAGEMENT VALLEY WIDE
Jan 2018 - Executive Assistant/Property Manager/Leasing Manager
Nov 2022 Merced, CA
Advertise and fill vacancies, implement leases and manage the security of all properties.
On-board and manage all clients including owners, tenants, and vendors.
Create and prepare leases, addendums, insurances, and all other client paperwork.
Market homes; taking pictures, house detailed characteristics, neighborhoods, city amenities etc.
Perform lease signings with clients.
Manage showings of units including single family and multifamily homes.
Oversee scheduling of maintenance for turnover responsibilities between tenants.
Conduct property inspections, assessments, and drive by checks of neighborhoods.
Manage lease renewals and property analysis to determine rental market needs.
BROOKDALE GARDENS APARTMENTS
Feb 2017 - Apartment Manager/Leasing Manager
Dec 2017 Merced, CA
Managed all property responsibilities, daily emergencies, daily walks, cleanliness, and safety.
Collected rents, late fees, application fees, and managed all deposits.
Created and managed weekly, monthly, and yearly budget.
Organized and managed remodeling of vacated units.
Oversaw all maintenance coordination, programs, and weekly/monthly/yearly budgets.
Conducted rental market analysis comparisons and implemented increases when necessary.
Ran credit reports, conducted employment and tenant verifications, and placed qualified applicants.
Kept the complex at a 0% vacancy rate for over three months in a row.
Responded to all inquiries and concerns with timely efficiency.
REAL PROPERTY MANAGEMENT VALLEY WIDE
June 2013 – Assistant Property Manager
June 2015 Merced, CA
Assist property manager with daily responsibilities.
Answer phones, take messages, guide inquiries to website for reference to available properties.
Collect rents, deposits, late fees, application fees, etc.
Prepare leases for the property manager.
Schedule lease signings for property manager.
File all paperwork for tenants, owners, and vendors.
APPLEBEE’S BAR AND GRILL
June 2013- Server and Bartender
June 2015 Merced, CA
Greeted and served food and drinks to all patrons of the restaurant in a timely manner.
Mixed drinks, took orders, expedited food, etc.
Maintained all OSHA standard requirements.
EDUCATION
May 2022 Associate in Arts Degree
Merced College/ Merced, CA
Major: Psychology
SKILLS
Operating Systems and Software: Microsoft Windows, Office, Word, Excel, Property Management Software, AppFolio.
Type 74 Words Per Minute.
CERTIFICATES
Notary Public of the State of California. Commission Number: 2390256
PROFESSIONAL REFERENCES
Noy Sihavong, Caregiver
Elisa Pouncey, Retired Insurance Agent
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