Customer Service

BYRON SMITH

*********@*****.*** 412-***-**** Matteson, IL 60443

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Experience

PNC Mortgage Pittsburgh, PA

Loan Closer 2

01/2016 - 09/2023

• Closed loans and disbursed loan funds

• Prepared and/or reviewed all loan documents for completeness and accuracy

• Reviewed documentation and verified work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures

• Prepared and/or reviews the loan-closing documentation based on approval documentation

• Partnered with internal and/or external business partners to route communications, documents or other action items to complete transactions

• Escalated issues appropriately

• Interacted with customers and/or have assigned accounts

• Provided responses and documentation to inquiries and ad hoc requests

• Completed loan set up sheets and other necessary documentation for entry into the bank’s loan system

• Scheduled time frames for loan closings in light of loan commitments and customer needs. Highmark Pittsburgh, PA

Member Advocate

02/2015 - 01/2016

• Resolved members inquires via telephone and/or email and/or in person at a customer service centers

• Troubleshoot and resolve member complaints

• Prepared adjustment for services not processed correctly to ensure follow up and resolution

• Maintained accurate customer records by updating account information. Jones Lang LaSalle/Beacon Hill Staffing Pittsburgh, PA Customer Service Rep

10/2013 - 02/2015

• Communicated with customers either by telephone or email to provide assistance with facility concerns, follow up with the organization’s clients or customers to ensure that their issues are sufficiently resolved, prepared reports providing the detailed information regarding personal customer information, unresolved matters, action(s) taken, and any relevant comments or notes, collecting the required information regarding matters or complaints that require further attention, maintained records of all transactions and interactions made with customers

• Provided comprehensive data service to the customers, and advising on available organization’s services, ensuring that the information regarding customer requests and complaints is provided accurately and efficiently.

• Excellent communication skills

• Strong research skill

• Successfully and aggressively complete task-oriented goals

• Regulatory Compliance

• File Management

• Document Review

• Mortgage Loan Processing

• Data Entry

• Multitasking

• Teamwork and Collaboration

• Adaptability and Flexibility

• Customer Service

• Self Motivation

• Microsoft Office

• Problem-Solving

• Time management abilities

• Attention to Detail

Billing Clerk

06/2013 -/2013

• Issued invoices to customers, issued monthly customer statement, update customer files with issued invoices process credit memos, updated the customer master file with contact information, track exceptions between the shipping log and invoice register, enter invoices into customer invoicing web sites, and submit invoices by electronic data interchange

ServiceLink Hopewell, PA

Loan Closer

12/2011 - 04/2013

• Completed Welcome Call to borrower 72 hours prior to loan signing event and update system accordingly, prepare initial loan closing documents and provide to title vendor, balance title vendor fees and client fees to ensure final HUD-1 Settlement Statement is accurate & compliant, build final loan closing documentation and deliver to title vendor

• Completed Cash to Close Call to borrower 48 hours prior to loan signing event and update system accordingly, track loan signing event to ensure completion and communicated with homeowner if there are any issues, complete funding of the loan following standard rescission period as appropriate, react to change productively, professionally with a team-oriented attitude and complete other essential and ad hoc duties as assigned by Leadership.

QBE FIRST Ambridge, PA

Productions Specialist I

05/2011 - 11/2011

• Interacted with agents, Insurance companies and/or Customers; completing loan modifications, Borrower Correspondence; monitoring Service Release requests; completing loan level research request; monitoring and reviewing vendor items; letter reprints; responding to various contacts via e-mail. YWCA OF GREATER PITTSBURGH/CCIS Pittsburgh, PA

Provider Service Representative

03/2008 - 02/2010

• Provided comprehensive customer service by completing thorough provider orientations, addressing phone calls within 24 business hours as applicable and attendance to walk-in clients/providers

• Processed provider attendance invoices and enters provider agreement data using state mandated software with respect to time and accuracy

• Managed and organized a fluctuating caseload of approximately 400 provider files

• Researches, adjusts and reconciles provider payment issues via information obtained from the Eligibility unit and communications with providers

• Addressed system generated alerts in a timely manner to maintain integrity within the CCMIS program

• Maintained the continuous flow of grant dollars by timely deleting invoices with regards to the 60-day invoice policy

• Maintained communications with other CCIS agencies within Pennsylvania regarding provider information and updates

• Assisted providers with primary subsidy concerns and questions. NEXTEL COMMUNICATIONS Hampton, VA

Account Service Representative

09/2002 - 04/2005

• Processed inbound calls for request to deactivate service, customer retention Education and Training

Taylor Business Institute Chicago, IL

Associate of Applied Science in Accounting

06/1991

GPA: 3.1

Aliquippa High School Aliquippa, PA

High School Diploma

06/1988

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