Customer Service Data Entry

Professional Summary

Competencies

Work History

CџѦѠѡюљ JюѐјѠќћ

***** ******** ***** ****, ****, TX 77449 • 281-***-**** • *******@*********.*** I've worked for over 20 years with Goodman Manufacturing Company in various roles and duties. I have over 30 years of Customer Service experience and over 20 years of Management experience. My goal is to obtain a position within a company that acknowledges hard work and determination and offers growth potential.

Microsoft Office Package

Power Link (Production & Development)

Savion (Accounting Software)

Kronos (Payroll)

FedEx Manager

Project Management/Strategy

Self-Motivated

Data Entry

Conflict Resolution

Team leadership

Document Scanning

Valid Passport 09/18

Manager - Logistics, 08/2016 to Current

DTTP/Goodman Manufacturing Company – Waller, TX

Managed the Literature department employees.

Oversee the shipping of literature orders via FedEx terminal, LTL's, and Consolidation. Handled the payroll for all employees via Kronos.

Interfacing with the Company Distributor's in offering heavy phone support, resolving disputes/issues and customer service.

Ensure that every international shipment that is sent out has the necessary Harmonizing codes for shipments going outside of the country. This is a mandatory function. Also, make sure that we are not shipping to countries that are outside of our shipping zone. Assist the Legal department in providing supporting literature documents for legal cases. Review safety sheets with employees that are sent out via the safety team each week. Interact with vendors regarding stocked literature data integrity and accuracy. Submit weekly reports on shipment quantity via FedEx ground/express to the Director and Senior Manager of Logistics.

Work directly with the Outbound Transportation and Parts Departments in consolidating and loading shipments going to Canada on the trucks. Saved the company in dollars by decreasing the shipping costs of Canada shipments via FedEx and consolidating the shipments with the Equipment and Parts orders onto the trucks.

Worked in Savion (Accounting software) to initiate Return Materials Authorizations (RMA) and AAA (Credits/Debits).

Worked in Mapics to enter and print literature orders. Created new sku's/items and cost in Production & Development programs in Mapics. Also handle all other functions in Mapics as it compared to literature orders.

Literature Coordinator/Logistics, 06/2003 to 09/2016 Goodman Manufacturing Company LP – Houston, TX

Supervisor of the Literature Department.

In charge of inventory control of literature regarding Goodman HVAC units. Interfacing with Goodman Distributor's and customers offering heavy phone support and Customer Service.

Interact with vendors in obtaining status and print projects for inventory stock. Interact with the Engineers in tracking changes in literature revisions. Physically assisting the employees in the literature department with stocking, packing, and shipping literature to customers.

Reporting to the Director of Logistics the inventory and open orders on hand. Run various reports as it pertains to literature.

Customer Service Representative, 08/2001 to 06/2003 Goodman Manufacturing Company LP – Houston, TX

Answer phone queue.

Order processing

Responded to emails and faxes.

Maintained detailed files for documentation.

Initiate Return Materials Authorizations (RMA), AAA (Credit/Debits), and damage claims. Work closely with Manufacturing personnel to meet customer's requirements. Provide customers with accurate product pricing and delivery information. Literature Supervisor/Marketing, 07/1998 to 08/2001 Goodman Manufacturing Company LP – Houston, TX

Supervisor of the literature department.

Offered heavy phone support and customer service to Goodman Distributor's and customers. Physically assisted the employees with stocking, packing, and shipping literature orders. In charge of inventory control of literature regarding all of the company advertisements, brochures, Education

technical info, etc.

Interact with the Engineers in tracking changes in the literature revisions. Interact with outside vendors in obtaining quotes for printing jobs. On-Site Supervisor/Exxon, 05/1996 to 07/1998

Olsten Staffing Services – Houston, TX

Managed and placed employees in positions that were offered within the Exxon company branches throughout the city of Houston.

Responded to customers requests via telephone and email. Interviewed and handled background checks on criminal and work history for potential employees. Handled the payroll for the work site location.

Counseled contract employees, evaluated their performances, and terminated employees as appropriate.

Maintained records and handled Workman's Compensation claims and followed EEOC policies. Processed time sheets and invoices and ensured that the employees were paid in an accurate and timely matter.

Bachelor of Arts: Administration Of Justice

University Of Wisconsin - Parkside - Kenosha, WI

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