Customer Service Associate
Resume:
Customer Service Associate
Leslie M. Sandoval
Diligent and hardworking professional. Experience in high volume customer service environment. Enthusiastic and self-driven individual looking forward to utilizing my personnel skills in customer service . Proficient in record keeping using multi-tier electronic software. I am familiar with specialty accounts. Experience in lead associate positions I have worked in front end store and back-end store. Familiar with deliveries and orders.
Objective: Multi-skilled customer service associate professional. Enjoy working within
a diversified environment. Familiar with high call volume high customer settings. Enjoy engaging with people.
Customers are the top priority in my career. Enthusiastic and skilled customer
Well trained and educated Service Associate.
Experience Administrative Lead for Contracting Company July 2018- Current
Optimus Controls Contracting, LLC Hampton, Ga
Administrative responsibilities.
Scheduling client appointments
Price jobs
Take incoming and make outgoing calls to clients.
Schedule equipment pickup and drop off.
Distribute invoices.
Collect payments.
Manage payment records and invoice records
State and local businesses certifications.
Lead Store Associate October 2021-April 2022
Dollar General, Hampton, Ga
Opened and closed store.
Delegated tasks out to employees.
Started cash fund for the day and cashed outed at the close of business.
Stocked shelves
Signed for incoming inventory
Held keys for overrides
Call Center Scheduler October 2015-January 2019
Resurgens Orthopaedic, Fayetteville, Ga
High call volume fast-paced call center medical office MRI department.
Utilize computerized software to access accounts.
Pre-screen patients for MRIs
Train new employees
Medical Secretary August 2012- August 2014
Resurgens Orthopaedic Morrow, GA
Greet Welcome patients and insurance agents.
Multitask phones and administrative responsibilities.
Scheduled patients for outpatient surgical procedures.
Verified insurance benefits and obtained authorization from insurance company.
Obtained referral from PCP for Specialist office.
Collect surgical deposits/co-pays and enter data into computer system.
Data entry for office use.
Maintain data records for pain medication prescriptions according to the
proper regulations.
Clean and sterilize work area.
Keep financial records.
Worked fluently with Microsoft software and other digital computerized components.
Medical Assistant January 2010 – August 2012
Southern Regional Medical Center Riverdale, GA
Greet welcome patients/customer and other professionals.
Schedule appointments for patients.
Perform general office duties, such as answering telephones, taking dictation,
or completing insurance forms.
Collect data and perform data entry utilizing computerized software components.
Show patients to examination rooms and prepare them for the physician.
Maintain office cleanliness.
Called in prescriptions ordered by physician.
Record patients' medical history, vital statistics, or information such as tests.
results in medical records.
Skills: Computer Coding Telecommunications Time Management Clerical Multitasking Microsoft
Certifications:
Certified Clinical Medical Assistant CCMA. NHA
Certified Medical Administrative Assistant CMAA NHA
CPR certified by the American Heart Association
Education:
Riverdale High School 2000 -20004 GPA 3.8
Southern Crescent Technical College
Health Information Technology Program
01/2010-6/2010
Cardiograph Technician Program
Graduated June 2008
GPA 4.0
References:
Pamela Sexton Data Analysis
Relationship: Work Colleague
4 years
Hampton, Ga
Melissa Jackson Lead Retail Assoiate/HR
Work and school Colleague.
10years
Hampton, Ga
Stephanie Stafford
Medical Clinic Office Manager
3years
Jackson, Ga
Cindy Tate
Lead Medical Billing and Coding
3years
McDonough, Ga
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