Civil Engineer

LinkedIn- https://www.linkedin.com/in/fikirie-mersha-538043317/

Portfolio-fikirie21.com GitHub- https://github.com/Fikirie21 Fikirie Mersha

Greater Boston

Tel: 617-***-****

Email: *****************@*****.***

PROFESSIONAL SUMMARY:

A certified IT Support Specialist with experience in Windows installation, computer deployment, hardware/software troubleshooting, Active Directory, and Office 365. Proficient in ITIL practices and experienced with the Spiceworks and ServiceNow Ticketing Systems. Full Stack Web Application Developer since November 2023, skilled in creating and managing comprehensive web solutions.

SKILLS:

• Front-End: JavaScript ES6 / jQuery, Java, CSS / SASS, HTML / XHTML /, JSX, Bootstrap

• Back-End: Node / NPM, REST API / Express, MySQL, PHP / Apache

• Source Control: Git (Git Flow), GitHub

• Frameworks: React, / XML / JSON

• Other: Adobe Photoshop, ArchiCAD

WORK EXPERIENCE:

Desktop Support Specialist

MACIR Career Center, Boston, MA Jun 2020 – Dec 2021

• Installed, maintained, managed, and troubleshot Windows 10 and Mac OS workstations, including peripheral devices such as printers and conference equipment, and applications like Office 365, Google Apps, and Adobe products.

• Maintained and troubleshot local area networks for connections involving Wi-Fi, LAN, WAN, VPN, DNS, and VoIP network issues.

• Provided clients with up-to-date status on all issues, including hardware and software updates.

• Created, deleted, and maintained user system accounts and passwords in Active Directory, Google Admin, phone systems, and Office 365.

• Created and processed tickets using the Spiceworks Ticketing System, consulting the Knowledge Base before escalating complex tickets.

LAB IT SUPPORT

Takeda Pharmaceuticals, Cambridge, MA January 2022 -Aug 2023

• Installed, maintained, managed, and troubleshot Windows 10 and Mac OS workstations, including peripheral devices such as printers and conference equipment, and applications like Office 365, Google Apps, and Adobe products.

• Diagnosed system hardware, software, and operator problems.

• Connected and disconnected lab instruments with computers. LinkedIn- https://www.linkedin.com/in/fikirie-mersha-538043317/ Portfolio-fikirie21.com GitHub- https://github.com/Fikirie21 Fikirie Mersha

Greater Boston

Tel: 617-***-****

Email: *****************@*****.***

• Created and processed tickets using the ServiceNow Ticketing System, consulting the Knowledge Base before escalating complex tickets.

PERSONAL PROJECTS

• Recreated a responsive live website of Netflix.com using React.js and integrated Netflix’s YouTube channel with the website using API. View code on GitHub

• Recreated a responsive live website of Amazon.com using React.js. View code on GitHub

• Recreated a responsive website of Apple.com using React.js. View code on GitHub EDUCATION:

Mekelle University, Mekelle, Ethiopia

June 2015

Civil Engineering

Google IT Support Professional Certificate, Boston, MA June 2021

Eight-month IT support program, developed by Google in collaboration with CompTIA that covers troubleshooting, customer service, networking, operating systems, system administration, and security.

Evangadi Networks

Certificate in Full Stack Web Development

June 2024

Bunker Hill Community College (BHCC)

Expected Graduation:

Jan 2025

Associate Degree in Computer Science

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