Service Supervisor Residential

Mia Richmond

RESIDENTIAL SERVICE SUPERVISOR

Highland, IN 708-***-**** ***.********@********.***

Objective

am an approachable, dedicated and hardworking Residential Service Supervisor with over 20 years of

experience, seeking an opportunity to use my decades of experience to serve the state with my

knowledge of SODC policy and procedures, the ability to implement improvements for residents and staff

satisfaction, exceptional work performance and my previous work experience,

Experience

Residential Service Supervisor 2002 - present

* — Elisabeth Ludeman Center (Department of Human Services)

* Serves as a working supervisor assigns and reviews work, provides guidance training

* — Serves as a member of interdisciplinary team, prepares reports and recommends treatments

plans.

* Provides instructions on training to subordinate staff, to discuss operational and individual care

concerns

* Provides coverage to other units in the absence of their supervisor, Coordinates staff

assignments and monitor staff activities.

* Submit work orders, equipment transfers, and verify equipment is in good repair and in working

order.

FMLA COORDINATOR 2023-2023

+ — Review and process employee requests for FMLA, Oversee as facility coordinator for all leaves of

absence.

* Provides advice and counsel staff regarding interpretation on application of personal rules,

department rules and policies.

+ Maintains update leaves of absence report electronic spreadsheet.

+ Maintain file and documentation of all employees’ leave of absence.

HEALTH INFORMATION ASSOCIATE

+ Assiet the Heath Information Administrator with planning and organizing health records for the

cility.

* Compose letters and prepare notices certifications, permits, medical and psychiatric information

concerning transfers.

* Oversee department guidelines and regulations in accordance with illness and death.

* Performed spreadsheet upkeep and census dally.

MENTAL HEALTH TECH. II

* Assist in providing physical care daily in SODC operations and helping with daily skills.

© Escort patients to off site programs and activities and medical appointments.

* Assist in housekeeping duties; ensured that all therapeutic equipment was maintained safe and

clean.

* Provided care for 9 to 10 patients at a time, assisted in rehabilitation programs daily, and ensured

patients participated in daily chores.

Skills & abilities

* Management

* Problem solving

* Communication

+ Leadership

* FMLA Coordinator

+ Residential Service Supervisor

+ Staff Management

+ Health Information Services

REFENCEANCES:

Furnished upon request.

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