Mental Health Data Entry
Resume:
Shenica Davis
Fast Learner, Empathic, and Passionate
Detroit, MI 48228
*********@*****.***
Dynamic Mental Health Worker with 28 years in Mental Health Training. Passionate about professional development and adult learning facilitation.
Helping to develop soft skills, critical thinking, and training opportunities. I am determined to help improve daily living skills to help enhance the quality of life. Authorized to work in the US for any employer
Work Experience
Program Director
Angels' Place - Southfield, MI
October 2023 to April 2024
Providing guidance, training, and support to staff. Administration of medication to residents. Transportation to appointments, activities, or shopping. Enforcement of policies and procedures to staff. Attending IPOS meetings, creating activity schedules, support of ADL’s to residents. Creating schedules, encouraging independent development and social interactions within the community. Complying with all government regulations as it pertains to persons served. Ensuring that all employees trainings are updated and in accordance with Oakland/ Wayne County guidelines. Answering phones, and billing for services provided. Performance evalutiions for Home Managers. Residential Group Home Manager
Kevdaco - Southfield, MI
July 2023 to November 2023
Overseeing staff and residents. Scheduling, data entry, transporting, training of staff, performance evalutions,24 hour availability, problem solving, and conflict resolution. Implementation of company's policies and procedures. Attend team meetings and operational meetings . Administrator
Community Opportunity Center - Livonia, MI
February 2023 to May 2023
Overseeing staff and residents. Scheduling, counseling of staff, data entry, transporting, training of staff, performance evalutions, 24 hour availability, problem solving, and conflict resolution. Implementation of company's policies and procedures. Attend team meetings and operational meetings. Area Manager
Independent Community Care Services - Livionia
July 2020 to July 2022
1. Supervision of others, payroll, home balancing, scheduling, completion of paperwork. Ensuring that employees are trained and compliant of rules and guidelines. Making sure that clients are treated fairly including problem solving. Training staff and assigning specific job duties. Billing, answering multi- lines, data entry, and customer service. Chore services, home help, transportation services and conflict resolution. Administration of medications along with Covid 19 guidelines. Skills Trainer Supervisor
Services To Enhance Potential - Dearborn, MI
May 2014 to July 2020
Completing Vocational Skills Assessments for individuals served in groups. Implementing goals and data sheets, behavior modification plans, and skills training. Participating in person centered planning, quarterly reviews, and other required training as needed. Data collection, payroll, and attendance accountability. Implementation of Health and Safety Regulations.
Train and monitor Aides, Volunteers and Individuals Served. Promote individuality, growth and development opportunities. Supervising individuals that we serve daily for employable opportunities. Maintain growth and development of future endeavors. Encourage and provide quality work.
Keep documentation of work skills and production count according to DOL standards. Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Instructional development of Soft Skills
Team Lead
Convenat to Care
October 2013 to October 2014
Westland
Administering medications
Taking Vitals
Transporting
Redirecting behaviors, money management.
Over-seeing staff (schedule, implementing directives) Filing out documentation
Delivered a wide variety of courses including topics on communication, team building, and skills building. Home Manager
STALLWORTH AFC - Detroit, MI
October 2010 to June 2013
Administering medications
Wound care
Redirecting behaviors
Money management or persons served funds
Filing Documentation
In-take referrals
Admitting, Discharge Summaries
Taking Vitals
Working with a team of Mental Health Doctors and Nurses Supervisor
Direct Care
October 2004 to October 2010
Independent Community Health Services - Livonia, MI Transport
Administering Medications
Preparing Meals
Money Management
Over-Seeing Staff
Taking Vitals
Record- Keeping
Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
Education
Bachelor's degree in Business Management
University of Phoenix-Online Campus - Phoenix, AZ
October 2023 to Present
Associate of Science in Science
Wayne County Community College - Detroit, MI
August 2004 to December 2007
Skills
• Problem Solving (10+ years)
• Time Management (4 years)
• Management
• CPR Certified
• Mental Health
• Organizational Skills
• training
• Documentation
• Customer support
• TBI, Mentally ill, Developmental disabilities experience (10+ years)
• Data collection
• Public health
• Teaching
• Communication skills
• Microsoft Excel
• Computer skills
• Microsoft Word
• Adult Education
• Autism Experience
• Curriculum Development
• Meal Preparation
• Medication Administration
• Vital Signs
• Home Care
• Case Management
• Strategic Planning
• Special Education
• Caregiving
• Administrative Experience
• Tutoring
• Leadership
• Supervising experience
• Customer service
• Microsoft Office
• First aid
• Classroom Management
• Office Management
• Research
• Budgeting
• Data entry
• Payroll
• Crisis management
• Computer literacy
• Negotiation
• Conflict management
• Developmental Disabilities Experience
• Program Development
• Care plans
• Supervising experience
• Microsoft Office
• Organizational skills
• Customer relationship management
• Writing skills
• Management
• Communication skills
• Home & community care
• Computer literacy
• Home care
• Computer skills
• Empathy
• Customer service
• Microsoft Word
• Medical scheduling
• Caregiving
• Leadership
• Microsoft Excel
• Driving
• Sales
• Resident's rights
• Senior care
• Preschool experience
• Classroom experience
• Teaching
• Serving
• Curriculum development
• Vital signs
• Yardi
• Interviewing
• Medical terminology
• Data collection
• Program management
• Conflict management
• Team management
• Documentation review
• Research
• Payroll
• Telephony
• Human resources
• Mentoring
• Negotiation
• Relationship management
• Manufacturing
• Office management
• Training & development
• Budgeting
• Nannying
• Classroom management
• Microsoft Access
• Windows
• Special education
• Analysis skills
Certifications and Licenses
CPR Certification
First Aid Certification
Driver's License
BLS Certification
Chauffeur's Permit
Assessments
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Completed November 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Time Management
Resourceful
Problem Solving
Leadership
Critical Thinking
Adaptability
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