Customer Service Account Executive

Susan Malaghan

*** ******** ****** **** **** FL *07 256 5821primary alternate407 831 1565 *****.*.********@*****.***

Qualifications for Senior-Level Account Executive

Profile

Self-motivated results-oriented professional in sales and marketing,

Communication, listening skills to build rapport with prospective clients and gain access to decision makers. Offer proven strengths in identifying/ analyzing customer needs and recommending appropriate products. Have a track record in surpassing expectations, and exceeding aggressive quotas, interpersonal skills, to build trust and long-term relationships with customers. Exhibits tenacity and resourcefulness in resolving complex problems/issue

Areas of Expertise

Product Marketing

Sales Development

Sales Forecasting

Account Management

Contract Negotiations

Customer Service

Consulting Selling

Client Relations

Account Retention

Key Contributions

Demonstrate an excellent ability for organization, time management and achievement of 300% of goal.

Experienced in cold calling to negotiate, close and follow –up on sales via telephone or face to face

Provided marketplace data to support account growth and new product placement created and delivered sales presentation

Dynamic team player with solid communication interpersonal Consistently exceeded client expectations

Career Track

Makotek/Spectrum 1/2017-Present

Collections/Customer Retention

Making out bound calls negotiate repayment plans for non-paying, customers help them find solutions to make paying their past due bill. At the same time being diplomatic, persistent with an assertive style that consistently yields results. Maintain up to date computerized customer information, working in multiple windows.

Baldwin Brothers 1/2016-2/2017

Sales/ Service Pre Need Consultant

Responsible for selling pre-arranged funerals and cremation working within budget, lead system, quota, and goal expectations set forth by upper management.

Sources for prospective client families include: lead generation, cold calling, community Seminars file reviews of past families served, and veteran organizations

.

Total Marketing Concepts Inc. 6/2015 - 1/2016

Inside Sales/Customer Service

Initiate out bond calls and close sales for a leading cellular provider. Sell services renewals and expanded customers base consulting sales. Worked with a CRM up dated information follow up calls always exceeded quota.

Health Fair/Corporate, Orlando FL 8/2014-6/2015

National Account Coordinator

Cold calling lead generation

Building new relationship through collaboration with in corporations. To incorporate a wellness program for there employees. Provided marketing campaigns to promote health screening thru company newsletters and online media events for company’s employees and homeowners associations.

Trust HCS/Healthcare, Orlando, FL 7/2012-7/2014

Inside Sales Associate (Eastern Division)

Generated 10 million in sales opportunities that resulted in 3 million completed contracts

Responsible for generating new sales leads, inside sales, cold calling, appointment setting, call backs and implementing data into sales force which resulted in revenue development in the services of CDI, Auditing, Contract Coding, and Education on ICD-10 and Cancer Registry. Worked with C-Level Executives with in healthcare market

Health Fair, Orlando, FL 12/2012-12/2013

Hospital & Healthcare Relations Representative

Strong communication skills in developing and assisting new business partners with in the healthcare market, working with sales director to develop new markets nation wide. Partnered with large health systems to support in contracting services to provide our mobile bus for cardiovascular screening within their local community. Developed all new business leads and generated a million in sales.

MD Everywhere, Orlando, FL 5/2011-3/2013 Business Development/ Hospital & Healthcare

Generated new sales leads, inside sales, cold calling, B2B appointment setting which will result in revenue development by successfully offering software solutions for charge capture, billing, account management, and consulting services

inbound Telecommunication. Worked directly with many current customers by providing bundles and upgrading services maximize the value and benefit for the customer. Also, interact directly with new customers by offering a total home solution Resolved-billing discrepancies, resolved disputes and complaints, which ensured customer satisfaction. Meet monthly quotas.

Frontier Communications 3/2010-1/2011 3/-2010 – 1/ 2011

Sales Executive

inbound Telecommunication. Worked directly with many current customers by providing bundles and upgrading services maximize the value and benefit for the customer. Also, interact directly with new customers by offering a total solution Resolved-billing discrepancies, resolved disputes, which ensured customer satisfaction. Meet monthly quotas.

Work Stream Orlando FL 2007-2011

Sales Professional /Executive Career Consultant

Assisted recent college graduates to C level executives, private and corporate in executing career transitions. Identified client needs and wants in order to recommend, present and sale appropriate career advancement programs. Helped 200+ client achieve their goals, while generating over $2M in revenue. Earned Sales Superstar award 8 times for being the top revenue producer.

Education

Business Administration - Florida State University

Computer Experience

Sales force Database, Microsoft Office

Outlook, PowerPoint, Spice, Icons, Sling

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