A Team Business Operations

Sergio Innoa

*************@*****.***

c: 929-***-****

**** * ******* **, *** Utah 84120

Summary

I’m a diligent manager with over nine years of experience maintaining seamless business operations. Having experience with both maintaining budgets, and training/mentoring new employees to help maximize the daily work operations. I have a proven track record for being able to balance objectives with operational requirements. I have years of experience providing exceptional inventory management, loss prevention and vendor negotiation performance. I pride myself on my work ethic, adaptability, and my ability to learn and be coached. I come from a diverse background, so this naturally gives me the ability to thrive in a team environment. This has proven to be beneficial for the productivity levels for both employees and companies alike that I’ve worked with in the past.

Work Experience

Gotham Elite Marketing, White plains NY

Corporate Trainer (Feb 26, 2021- Present)

-Gotham Elite Marketing Inc. is a premium marketing agency that performs outsourced sales, marketing, and corporate promotions on behalf of AT&T and Inspire energy in some of the nation's largest retail locations.

Customer acquisition through face-to-face marketing techniques

Manages accounts and foster relationships through calls, emails and Zoom meetings

Restructure sales pitch to help improve performance for our up-and-coming leaders

Travel to various stores across the New York and New Jersey to help improve performance, and productivity with the knowledge that was obtained while working in the field

Led second round in person and virtual interviews

Built out a team of 3 producing direct reports while training and developing a team

Harper Precast, Salt Lake City, Ut

Lead Rebar Tier (02/2019-04/2020)

Identified plan dates to start builds for the day accordingly

Maintained and used max rebar tier

Measured, Cut, and bent rebar accordingly

Built the structure from panels based on blueprint requirements and request

Coordinated with the other positions to set us up for proper finished product on the provided timeline

In charge of pouring the proper amount of concrete

Chrysalis, West Jordan, Ut

House manager (02/2018-12/2019)

Cultivated pleasant and safe setting by using communication and leadership, resulting in improvement of employees there for not needing extra employees on most shifts, visitor and resident satisfaction.

Assisted in defining roles of clients of the household, creating environment of personal responsibility for words and behaviors.

Researched and planned fun activities that would be enjoyable for both residents and guests.

Taught life skills including completing chores and cooking meals and offering positive reinforcement.

Oversaw the intake and discharge processes, which included filling out paperwork, for individuals, remained calm and professional in stressful circumstances when dealing with unhappy clients and family, effectively diffusing situations.

Studied existing procedures and policies to offer optimal leadership to employees and day to day operations

Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client record and reports.

Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.

Nicholas & company, Salt Lake City, Ut

Picker (11/2015-02/2016)

Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

Selected products and items from shelves and pallets for customer orders.

Used riding pallet jack equipment to transport boxes, pallets, and crates through warehouse

Reviewed orders for specialty codes to determine item locations in warehouse

Transported approximately thousands of packages each shift to loading docks using conveyors and equipment

Fulfilled orders quickly to accomplish challenging daily objectives

Sprouts, South Jordan/Holladay, Ut

Produce Manager (02/2013-10/2015)

Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications

Coordinated efficient restocking of grocery merchandises meet customer needs and promote consistent sales.

Drove consistent grocery sales with effective merchandising and promotions implementations.

Assisted customers with produce questions and special orders

Received produce deliveries and unload produce.

Planned attractive displays, replenishing purchased items to maintain eye-catching appearance

Trained and coached new team members.

Replenished rotated and culled displays several times daily

Priced produce to achieve margin and sales goals while maintaining competitive pricing profile

Leveraged ERP software to coordinate and enhance inventory delivery.

Assessed, optimized, and elevated operations to target current and expected demands.

Participated in quarterly inventory counts and conducted inventories

Conducted performance evaluations and recommended pay increases within departments budget.

Lead by example and take responsibility for all actions drive culture of performance and excellence.

Provided clear, attractive and consistent signage.

Maintained department equipment and advised general manager of equipment repair needs

Maximized profit by coordinating efficient team workflow, minimizing waste, and controlling shrinkage.

Facilitated effective communication between customer and associates to encourage positive, team-based atmosphere

R.V.S, Striping Sandy, Ut

Crew lead 07/2008-11/2013,03/2016-12/2018

Customizing job orders daily according to the schedule so we were able to drive from one part of town to another and create order instead of bouncing around avoiding traffic

Keeping inventory of equipment and paint supplies.

Ordering in bulk for paint and on day to day if needed or customize work for client

Loading and unloading trucks and trailers daily with proper amount of needed product and tools

Managing staff and client schedules and request

Resolving employee issues, as well as complaints and request while still keeping project on task

Worked on repaired and calibrated machinery

Managed multiple employees over different job sites

Delegated daily tasks to team members to optimize group productivity

Led observance of safety mandate observance and OSHA restriction enforcement to maintain worker safety best practices.

Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Core Competencies:

·Reading blueprints

Tool and equipment repair

Following job deadlines

Leading team by example

Calm effective and professional

Inventory

Ordering, Budgeting, and scheduling control

Social skill development

Effective listening

Schedule creation and maintenance

Conflict resolution techniques

Bilingual in English and Spanish

Data management

Problem resolution

Education and training

07/2008 High school Diploma

Riverton, UT Riverton high school

References: Available upon request

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