Service Representative Customer
Resume:
professional summary
experience
Kissimmee, FL **758
W: ***************.*@*****.***
Insurance Verification
Medical Charting
HIPAA Compliance
Patient Scheduling
Quality Assurance
Healthcare
Prescriptions Knowledge
skills
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tichalla
ginyard
t g
Detail-oriented medical call center representative that handles high call volumes in fast-paced environments. I have also accelerated in researching prescriptions, updating medicaid insurance and processing new patients. Being in the healthcare field have improved my ability to correctly handle patients prescriptions by 30%. Highly driven customer service representative agent with 6- 8 years of experience.
Geico Orlando, Florida
May 2023 - January 2024
Chat Support Representative
Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
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Informed customers to respond to inquiries or notify of claim investigation results or adjustments.
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Determined charges for services requested, collected deposits and payments, or arranged for billing.
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• Collected records with details of customer interactions and transactions. Adecco USA Orlando, Florida
May 2022 - March 2023
Customer Service Representative
• Delivered fast and friendly service to handle questions and service complaints.
• Answered inbound calls to handle various concerns, set appointments and close sales.
• Collaborated with colleagues and co-workers to deliver quality customer experience. Walt Disney World Theme Parks Orlando, Florida
March 2021 - May 2022
Housekeeper
• Completed pre-cleaning tasks to prepare rooms for deep cleans.
• Followed established safety precautions when mixing chemicals and using equipment.
• Approved assigned areas spotless through routine cleaning.
• Achieved about 60% of a higher call volume then what i have started with. Faneuil Orlando, Florida
April 2020 - March 2021
Call Center Representative
Relayed messages and transferred records between staff and offices to facilitate effective patient care.
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• Assessed 2 or more patients at once.
Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
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• Classified patient information correctly for billing and medical staff. education
language
certificates
High School Diploma
Workforce Advantage Academy, Orlando, Fl
May 2020
English - Advanced
• BLS Certification
• Pharmacy Technician Certification
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