Customer Service Part-Time
Resume:
Alyah Thomas
Las Vegas, NV *****
********@*****.***
To obtain a secure position in Customer Service where I can utilize my skills and grow and learn within. Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. I worked at least two-three full-time and part-time jobs at a time. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales/Marketing
Wynn Resorts-Las Vegas, NV
March 2024 to Present
• The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner
• Answering and efficiently handling or Directing incoming calls
• Maximizing opportunities to confirm room, dinner and show reservations sales
• Inputting room, restaurant and show reservations in the appropriate computer systems
• Providing callers with necessary confirmation
• Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
• Listening and documenting information accurately while on calls
• Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed
Front Desk Receptionist
Residence Inn by Marriott-Las Vegas, NV
January 2023 to March 2024
• Manage online, phone and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist customers with the planning of special events such as weddings and business conferences
• Arrange specialized services for VIP customers
Freelance Stagehand
Upstage-Dallas-Fort Worth, TX
March 2022 to November 2023
Load and unload props and materials from trucks.
Assemble and disassemble parts.
Set up lighting, props, and microphones.
Move and rearrange furniture.
Unload and set up road cases.
Perform spotlight operation during shows.
Construct and paint set pieces.
Set up risers and musical equipment.
Ensure props are affixed properly.
Assist with video, sound, and light production.
Disassemble and store sets.
Ensure props are present at beginning of scene and taken away at end. Set up flats.
Dismantle scenery and other set pieces.
Hand the scenery up into the roof and lower it down on stage. Work with electricians and lighting assistants.
Set up lights and microphones.
Produce music by operating sound system.
Help carpenters build and install scenery.
Open and close curtains.
Clean up stage and backstage area after performance. Operate scenery-moving machinery.
Customer Service Healthcare Representative (Remote) Conduent-Arlington, TX
September 2021 to March 2023
• Manage the customer, their accounts, and the inquiries to promote a good relationship. Also provide pre-delivery and after-sale support to customers who may include product details, turnaround time and delivery status.
• Support customer service functions.
• Work closely with customer service team, internal/external customers, provide accurate ship dates, attend critical calls, and communicate effectively with all Under minimal supervision, performs varied tasks of intermediate complexity.
• Applies intermediate and some advanced skills to perform functions of the position within assigned area.
• May adapt new procedures, techniques, tools, materials and/or equipment to meet the morecomplexrequirements function of the position.
• Resolves most questions and problems and refers only the most complex issues to higher levels if required.
• May periodically assist in orienting, training, assigning, and checking the work of other employees. Customer Retention Specialist & Social Media Content Review Analyst
(Remote)
Genpact-Richardson, TX
January 2021 to March 2023
Administer test, and implement computer databases, applying knowledge of database management systems. Coordinate changes to computer databases. Identify, investigate, and resolve database performance issues, database capacity, and database scalability. May plan, coordinate, and implement security measures to safeguard computer databases.
• Ability to analyze information
• Highly organized and detail oriented
• Excellent verbal and communication skills
• Proficient computer skills including MS Office Suite
• Must be self-motivated individual who is able to work independently and in a team environment
• Excellent attendance and punctuality are required
• A sense of humor and friendly, professional manner is important Security Officer
SAFESECURE 360-Roanoke, TX
March 2019 to August 2021
• Provided security at Tom Thumb Warehouse facility
• Monitored CCTV security cameras
• Effectively prevented thefts
• Inspected buildings, equipment, and access points permitting entry
• Authorized verified contractors for entry
• Ensured guests felt welcomed at Tom Thumb Warehouse
• Private Security License certified
• Ensured building was locked and secured at end of every shift Collections (Customer Support
Ashley Furniture-Grand Prairie, TX
May 2017 to August 2021
• Complete and update specified reporting according to standard operating procedures.
• Process fraud claims and ensure necessary documentation is completed and handled properly and within the deadline assigned; collaborate with local law enforcement for investigation as needed.
• Work to resolve credit card disputes for retail customers, according to standard operating procedures, ensuring deadlines are met.
• Collect on NSF checks as needed.
• Review all payments to ensure that all payments have been applied to the proper sales orders; make any adjustments as needed.
• Complete month-end processes for retail according to standard operating procedures.
• Process and compile supporting and necessary documentation for retail accounts receivable audit selections; complete the process as needed.
• Review all accounts receivables for assigned enterprise retail stores and provide store personnel with necessary information as appropriate.
• Review scanned finance paperwork and documentation; advise store personnel of any issues and work in collaboration to resolve.
• Perform data analysis to determine root cause of issues; make recommendations and changes for adjustments and improvements.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions. Remote Customer Care Specialist (Sales Associate)
Neiman Marcus Direct-Irving, TX
February 2015 to December 2019
important responsibility of assessing the customer's needs, providing answers or solutions to inquiries, solving shipping issues, placing customer orders with our Order Management system, and connecting customers with the appropriate retail sales associates in the Neiman Marcus and Bergdorf Goodman locations
•
Receive inbound sales and service calls from customers shopping from our catalogs and websites
•
Receive inbound directory assistance calls from customers calling a Neiman Marcus or Bergdorf Goodman store
•
Assist customers by placing new orders or servicing existing orders and shipments
•
Answer customer inquiries about store hours of operation, services, in-store events, and other operational topics
•
Determine customer needs and connect them to the proper retail store sales associate for merchandise answers or sales assistance
•
Master the art of quickly navigating multiple desktop and web applications in the pursuit of servicing or directing these customers
•
Demonstrate an unquestionable desire to provide helpful, knowledgeable, resolution to all customer inquiries
•
Work within established quality and metric-driven processes while showing love for our customers and fellow associates
Shift Supervisor
Taco Cabana-Dallas, TX
April 2011 to March 2015
• Directly supervise and coordinate activities of workers engaged in preparing and serving food.
• Inventory
• Count Safe & Drawers
• Distribute Drawers to Employees
• Clean & Organize Restaurant.
• File Paperwork
• Cross Train Current and New Employees
• Prep Food
Education
High School Diploma
Evolution Charter Academy - Richardson, TX
August 2011 to May 2013
Skills
• Databases
• Operating Systems
• Customer service
• Customer support
• Data entry
• Order entry
• Data collection
• Supervising experience
• Food safety
• Food service
• Food handling
• Microsoft Powerpoint
• Microsoft Excel
• Security
• Accounts payable
• Phone etiquette
• Accounts receivable
• ACH (4 years)
• Analysis skills (5 years)
• Communication skills
• Customer service
• Microsoft Outlook
• Customer service
• Communication skills
• Hospitality
• Upselling
• Front desk
• Hotel experience
• Typing
• Sales
• Cash handling
• Live chat
• Serving
• Cash register
• Food handling
• Supervising experience
• Security
• Technical support
• Zendesk
• Retail sales
• Windows
• Order entry
• HIPAA
• Restaurant experience
• Telephony
• Salesforce
• Load & unload
• Analysis skills
• Cooking
• Host/hostess experience
• Basic math
• English
• Computer skills
• Negotiation
• Call center
• Guest services
• POS
• Technical sales
Certifications and Licenses
Food Handler Certification
ServSafe
Guard Card
TABC Certified
December 2021 to May 2024
CPR Certification
Driver's License
TABC Certification
Gaming License
May 2024 to May 2029
Contact this candidate